Front Office Coordinator

Front Office Coordinator

Celebrating 30 Years in Southwest Florida and we are still growing! Physicians' Primary Care of Southwest Florida is a premier multi-specialty primary care practice with locations in Cape Coral, Fort Myers, Estero and Lehigh Acres. We are currently seeking a Front Office Coordinator that will oversee our Cape Adult Medicine and Cay West locations.

Sample of Responsibilities:

• Provides excellent customer service to both our internal and external customers
• Oversees and directs functions of check-in and out, appointment scheduling, and general clinical operations.
• Responsible for checking daily scheduling reports and encountering tracking reports.
• Delegates responsibilities for clerical work activities and functions.
• Assists staff in understanding/implementing organizational policies and procedures.
• Helps develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying workload as necessary.
• Identifies, analyzes, and resolves work problems.
• Ensures that requests for information are handled promptly and effectively.
• Works with other staff to ensure efforts are coordinated and high-quality patient care is provided.
• Responsible for the physical appearance and functionality of the site.

Performance Requirements:

• Knowledge of medical charging, billing, and registration policies and procedures.
• Knowledge of departments and operational relationships.
• Skill in defining problems, collecting data, interpreting billing information.
• Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
• Ability to communicate at all levels of the organization in a positive and effective manner.

Experience Necessary:

• A minimum of three (3) years of experience working in a medical practice and at least one (1) year of experience in supervision.

What PPC Offers:

• 30 years of growing with and supporting our communities
• Award-winning physicians
• Ability to advance within our organization
• Health, dental, vision, and life insurances
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Holidays
• Uniform Allowance
• Employee Assistance Program (EAP)
• Employee appreciation week and events