ServiceNow Presales Technical Architect

ServiceNow Presales Technical Architect

Role Overview

We are seeking a highly skilled ServiceNow Presales Technical Architect to drive solutioning, technical strategy, and customer engagement across ServiceNow opportunities. This role will act as a bridge between business needs and technical solutions, enabling high-quality proposals, demos, and client confidence.

Key Responsibilities

• Lead end-to-end presales solutioning for ServiceNow opportunities across modules such as ITSM, ITOM, HRSD, CSM, and SecOps
• Engage with clients to understand business challenges, define requirements, and propose scalable ServiceNow solutions
• Architect innovative, value-driven solutions aligned with industry best practices and ServiceNow capabilities
• Collaborate with sales teams to shape deals, respond to RFPs/RFIs, and build compelling proposals
• Design and deliver technical presentations, demos, and PoCs showcasing platform capabilities
• Provide effort estimation, solution sizing, and implementation roadmap
• Ensure alignment with enterprise architecture, security, and compliance standards
• Stay updated with ServiceNow product roadmap and emerging features

Technical Skills & Expertise

• Strong expertise in ServiceNow platform architecture and design
• Hands-on experience across key modules:
• ITSM (IT Service Management)
• ITOM (IT Operations Management)
• HRSD (HR Service Delivery)
• CSM (Customer Service Management)
• SecOps (Security Operations)
• Knowledge of integration patterns (REST, SOAP, APIs, MID Server)
• Familiarity with CMDB, Discovery, and Service Mapping
• Understanding of cloud ecosystems (Azure, AWS) and enterprise IT landscapes
• Strong experience in solution consulting and stakeholder management
• Ability to translate business requirements into technical architecture
• Expertise in proposal creation, value articulation, and ROI positioning
• Strong communication and storytelling skills for executive-level presentations

Qualifications

• Bachelor’s/Master’s degree in Engineering, Computer Science, or related field
• ServiceNow Certified System Administrator (CSA) – Mandatory
• ServiceNow Certified Implementation Specialist (CIS) – Preferred
• ServiceNow Certified Technical Architect (CTA) – Highly desirable

Experience

• 8–15 years of IT experience with 5+ years in ServiceNow
• Proven track record in presales, solutioning, or consulting roles
• Experience working with global clients and complex enterprise environments

Key Attributes

• Strategic thinker with strong problem-solving ability
• Customer-focused mindset with business outcome orientation
• Ability to work in a fast-paced, deal-driven environment
• Strong collaboration across sales, delivery, and product teams

Business Impact

• Drive higher win rates through compelling technical solutions
• Enable faster deal closure with strong presales engagement
• Position ServiceNow as a strategic transformation platform
• Support revenue growth and pipeline expansion