IT Manager

Location SAINT LOUIS, MO 63110 Scheduled Hours 40 Position Summary This position is responsible for strategic oversight and coordination of WashU IT business operations, including finance, HR, supply chain, process improvement, and general administrative functions. The role partners closely with WashU IT leadership and central university offices to ensure timely, accurate, and consistent execution of budget, accurate forecasting and reporting, procurement, workforce, policy, and operational processes. It plays a key leadership role in aligning resources, improving administrative workflows, supporting strategic initiatives, and using analysis to guide data-informed decisions in a complex clinical, academic, and research environment. Job Description Primary Duties & Responsibilities Own core business‑administration operations for WashU IT — the quarterly IT Balanced Scorecard, operational calendars, training/compliance tracking, and recurring leadership reporting and communications. Standardize and document recurring administrative workflows (travel, expenses, procurement, hiring approvals) via SOPs, and partner with central resources to improve related ServiceNow and Workday workflows; manage the finance and HR approval process with the COO and CFO, routing spend and personnel actions through the appropriate sign‑off chain. Lead process‑improvement efforts — mapping current/future‑state workflows and tracking cycle times, error rates, and improvement metrics — and support the Chief of Staff in benchmarking IT business operations against peer institutions and frameworks (Gartner, AAMC, EDUCAUSE). Manage IT's equipment/software asset inventory and work‑location data (partnering with Enterprise Physical Operations on space needs), and coordinate logistics for major meetings, engagement events, leadership forums, and disaster recovery/business continuity exercises. Directly manage the administrative assistant team (workload, scheduling, performance) and coordinate contractor/consultant agreements; maintain internal policies (travel/tuition reimbursement, stipends, overtime) and communication channels, and serve as the escalation point for administrative issues. Manage IT's contract inventory and renewal calendar, flagging upcoming renewals and notice deadlines to Central Supply Chain in time to act. Partner with ITSS to track vendor performance against SLAs and contract terms (escalating to Legal as needed), and provide IT‑specific input — data ownership, security/HIPAA requirements, audit rights — for Supply Chain and Legal to incorporate into contracts. Coordinate software license compliance and true‑ups (e.g., Microsoft, Oracle) with Supply Chain's vendor management processes, and track vendor commitments (credits, training, professional services hours) to ensure they're used before expiration. Provide usage data, benchmarking, and business requirements to support Supply Chain‑led renewal and new‑contract negotiations, representing IT's interests throughout; flag opportunities for consolidation or reduced vendor sprawl for Supply Chain to pursue, and help ensure IT spending and procurement complies with university and financial policy. Serve as the primary IT liaison to Central Finance for finance structure, cost center setup, and cross‑charging/chargeback allocation models for shared IT services. Coordinate with the Office of the COO to manage the annual and multi‑year IT capital and operating budget submission process, translating technical initiatives into finance's budget categories (including RR). Manage the relationship with Central Finance on capitalization rules for software/hardware purchases, given the added nuance of capex vs. opex distinctions in IT. Oversee financial system access and authorizations (e.g., Workday, payroll, grants). Direct all financial functions of WashU IT as it relates to WashU Medicine, including: business planning, budget development, analysis and implementation, coordination with CFU central accounting/financial planning, general accounting, financial reporting, variance analysis, revenue modeling, cost and project accounting and auditing of the annual operating budget. Review and approve financial transactions for WashU Medicine IT cost centers (expense reimbursements, purchase orders, invoices, travel expenses, procurement card use, journals, budget adjustments). Working Conditions Job Location/Working ConditionsNormal office environment Physical EffortTypically sitting at a desk or table EquipmentOffice equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: Master’s degree or combination of education and/or experience may substitute for minimum education. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: No specific work experience is required for this position. Skills: Financial Management, Supervision, Driver’s License: A driver’s license is not required for this position. More About This Job Required Qualifications: Experience managing business operations, finance, procurement, administrative functions, and process improvement initiatives. Experience working across multiple stakeholder groups and business functions. This position independently prioritizes and coordinates business operations activities for WashU IT, makes recommendations regarding administrative workflow improvements, financial planning processes, procurement strategies, vendor management activities, and organizational resource allocation. Decisions directly affect operational efficiency, compliance, financial stewardship, workforce administration, and service delivery across the organization. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Administrative Oversight, Asset Management, Budget Development, Budget Management, Business Operations, Business Process Documentation, Business Process Improvements, Business Relationship Building, Business Reporting, Contract Management, Cross‑Functional Teamwork, Decision Making, Employee Supervision, Financial Analysis, Interpersonal Communication, Process Improvements, Procurement, Program Management, Project Management, Strategic Planning, Vendor Management. GradeG15 Salary Range Salary Range $84,200.00 - $148,500.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email View email address on click.appcast.io or call the dedicated accommodation inquiry number at View phone number on click.appcast.io and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Useful Links Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities! Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish) #J-18808-Ljbffr