Assistant Night Manager

Job Description - Assistant Night Manager (HOT0CHVX) Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out. Responsibilities Oversee the entire Front Office operation to maintain high standards Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Serve as a point of contact for regular and important Guests Maximise room occupancy at best rates and use upelling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel Act in accordance with all security and emergency procedures and manage the instigation of these, as required Compile adequate handover to Early staff / Duty Manager Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Act in accordance with policies and procedures when working with front of house equipment and property management systems Conduct Health and Safety Checks and Night Walks Maintain a good status awareness of all hotel areas Qualifications Previous supervisory experience in Front Office within the hotel, leisure or retail sector Competent level of IT proficiency Excellent leadership and management skills Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Positive attitude and good communication skills Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in the hotel industry Previous experience with Front Office Management Systems Previous experience with cash handling About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Schedule Full‑time Brand Conrad Hotels & Resorts Job Category Guest Services, Operations, and Front Office #J-18808-Ljbffr Hilton Worldwide, Inc.