Security Officer - Dispatcher (H)

Security Officer-Dispatcher

The University of Miami/UHealth Department of Public Safety has an exciting opportunity for a full-time Security Officer-Dispatcher. The Security Officer-Dispatcher provides a safe and secure environment for students, staff, customers, visitors, and persons conducting business in an assigned facility by continually looking for situations that could interrupt the normal business flow and taking immediate steps to eliminate the risk.

Core Job Functions

• Controls building access and property removal.
• Maintains civil law and order and assists in prevention of damage due to fire, theft or negligent acts.
• Responds to all building alarm signals and protects vehicles parked in University parking spaces.
• Assists in monitoring failure or malfunction of electrical and utility systems.
• Detects and reports campus safety problems.
• Takes remedial and corrective steps and notifies management for all abnormal conditions.
• Prepares accurate and up-to-date reports.
• Assists staff, students, patients, and visitors by providing directions and other relevant assistance.
• Monitors unauthorized individuals and escorts them from the premises or calls the police.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Monitoring in-coming calls from all campus buildings.
• Monitor and dispatch officers to different types of calls and emergencies.
• Monitor security breaches, perimeter breaches, and temperature alarms from all medical campus and satellite buildings.
• Assist with all emergency calls for assistance and disasters.
• Provide excellent customer service skills to patients, visitors, and staff.
• Monitor campus activity to maintain a safe and secure campus environment.
• Able to use good verbal intervention techniques and de-escalate situations if necessary.
• Assist with emergency calls by notifying Miami Fire Rescue, PD-1 Officer on campus or Miami Police Department.
• Complete reports and incident documentation as necessary.
• Work in an independent atmosphere with minimal supervision.
• Maintain daily shift logs as assigned.
• Maintain good communication with Shift Supervisor, Lead Officer and FTO Officers.
• Complete all mandatory training programs.
• Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High School diploma or equivalent
• Minimum 5 years of relevant experience
• Skill in completing assignments accurately and with attention to detail.
• Must be punctual, dependable, ability to stay calm under high stressful situations and be able to multi-task.
• Excellent customer service skills required to handle all levels of personnel, patients, and visitors.
• Must possess excellent oral and written communication skills in English.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University's core values.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (i.e., Microsoft Office).
• Ability to operate a motor vehicle
• Valid State of Florida driver's license

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.