Arcade Game Technician

Arcade Game Technician is responsible for the operation, maintenance, diagnostics, and repair of arcade machines, gaming consoles, and VR systems at FACE Amusement. This role involves performing preventive maintenance, troubleshooting electrical and mechanical issues, installing and configuring new equipment, and ensuring all systems meet safety and performance standards. Arcade City PF 131 Island Dr Suite #1105 Pigeon Forge, TN 37863, USA Responsibilities Maintain, troubleshoot, and repair arcade machines, gaming consoles, and VR equipment. Perform regular inspections and preventive maintenance on all gaming equipment. Assist with the installation and setup of new games and attractions. Provide technical support to ensure a seamless gaming experience for customers. Collaborate with the team to brainstorm and implement new ideas for enhancing the gaming environment. Ensure all safety protocols and guidelines are followed. Provide Tier 1 support for all equipment on site. Troubleshoot, diagnose, and repair hardware and software problems. Transport and assemble machines and other equipment as needed. Use manuals, diagrams, and reports to keep machines in working order. Use meters, electrical parts, hand tools, and soldering irons to complete tasks. Identify and document common equipment problems. Perform inspections as well as regular and preventive maintenance. Record and report attraction performance daily and weekly. Cleans and organizes games as directed. Ensure the safety and security of company property, tools, keys, and assets. Manage inventory, parts, and supplies. Perform team member responsibilities at locations when requested. Qualifications Must be at least 18 years of age and have a valid driver license. Previous experience in the amusement industry as a game repair technician highly desired. Ability to work independently and in a team environment. Advanced computer knowledge. IT support experience preferred. Able to lift up to 30 pounds. Flexibility to work varied shifts to include weekends and holidays. Mechanical ability. Analytical skills. Judgement & decision making. Passion for games and a solid understanding of gaming technology. Strong problem‑solving skills. Excellent communication skills and a customer‑focused attitude. Ability to work in a fast‑paced, fun‑filled environment. Flexibility to work evenings, weekends, and holidays as needed. Benefits Medical, Dental, Vision, Disability, and Life Insurance. 401(k) with 4% company matching. 10 days PTO accrual in the first year. Company‑Paid Tele‑Medicine. Discounts to numerous area attractions. Discounts at all our restaurants. Employee assistance program. Flexible spending account. Health savings account. Health insurance. Vision insurance. Paid time off. Referral program. Tools provided. Life insurance. Pay $18–$20 per hour. Schedule Day shift. Evening shift. Holidays. Morning shift. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. FACE participates in E‑Verify. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr