Branch Supervisor

Job Description

Job Description

Description:

Job Overview:

The Branch Supervisor position is responsible for the following:

• Overseeing branch personnel, bulk plant, and retail store
• Assisting customers with sales, payments, account and billing questions, complaints, error resolution, and other such inquiries
• Conducting inspections and inventory counts
• Acting as a link between branch personnel and corporate leadership
• The candidate must possess considerable skills in communication, organization, problem solving, critical thinking and sound judgment with the ability to work independently

Responsibilities and Duties:

• Gain an understanding of the various operational functions including delivery, service, and customer service, as well as the propane industry as a whole
• Address and solve both customer and employee issues effectively and efficiently
• Communicate with other departments/locations to ensure operational success
• Perform general office, yard and administrative duties including, but not limited to, sales, payments, work orders, customer service, inventory counts, and vehicle inspections
• Compile data and report on daily field operations
• Oversee yard operations and tank readiness
• Ensure that the store, yard, and bulk plant remain in good operating order
• Assist other office and field personnel as considered necessary
• Act as a representative of the company with a sound knowledge of policy and procedure

Education and Experience:

• One to three years of relevant experience preferred
• Familiarity with Microsoft Office products

Competencies:

• Communication
• Attention to detail
• Critical evaluation
• Relationship management
• Capable of working independently and in teams

Available Benefits:

• Comprehensive benefits package
• 401 (k) and profit sharing
• Paid holidays & vacation/sick time

Supervisory Responsibility:

• Yes

Work Environment:

• This job operates in a professional office environment and requires the use of standard office equipment such as computers, phones and photocopiers/scanners.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be asked to push; pull; climb; crawl; kneel; lift in excess of 25lbs; and utilize company-provided equipment.

Position Type / Expected Hours of Work:

This is a full-time position and regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. with the ability to work outside of or in addition to those hours as needed.

Travel:

Travel expectation outside of service area is approximately 5%

Other:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Heller’s Gas is an Equal Opportunity Employer

Since 1941, Heller’s Gas has supplied propane products and custom fireplaces to residential, commercial, industrial, and agricultural customers in the Mid-Atlantic Region and beyond. Family owned and operated, we at Heller’s Gas pride ourselves on providing customers with quality products at an affordable price combined with unbeatable service and support.

If you are interested in joining a rapidly expanding family-owned company with excellent opportunities for growth, please contact us to apply or for more information!