SERVER

Server Position

Position Details:

Reports to: General Manager

Location: Lancaster Tiki Ln

Compensation: Competitive hourly wage plus tips

Core Values:

• Humble
• Hustle
• Hospitality
• Constant Improvement
• Teamwork

Desired Attributes:

• Solution Seeker
• Dedicated Self Starter with Strong Work Ethic
• Growth Oriented, Results Focused and Quality Driven
• Adaptable
• Smile, friendly, helpful, hospitable with genuine desire to help others
• Team player

Education:

• High School diploma or equivalent required
• Responsible Service of Alcohol Certification required (will train)

Job Description:

As a server you will be responsible for greeting and seating guests, taking accurate food and beverage orders, and delivering orders promptly. Ensuring a pleasant dining experience by addressing any issues or special requests and maintaining a clean dining area. Servers also handle billing and payments efficiently while collaborating with kitchen and bar staff to ensure timely service. Excellent communication, customer service, and multitasking skills are essential for this role.

Responsibilities:

• Take food and drink orders accurately with a positive attitude
• Enter orders into the POS system for transmittal to the kitchen
• Engage guests in a friendly manner - follow steps of service provided in training
• Ensure guests are enjoying their meals and take action and correct any problems immediately
• Prepare checks
• Collect Payment
• Follow responsible alcohol serving
• Help food preparation if necessary

Competencies:

• Personal and team accountability
• High level understanding of product quality, food safety and responsible service of alcohol
• Strong and confident oral, written, and interpersonal communication skills
• Genuine enthusiasm and aptitude for serving people
• Promote a fun and positive work environment while being responsible; lead by example
• Thrive in building meaningful relationships based on trust; foster teamwork and collaboration
• Demonstrate autonomy, follow up, and follow through moving quickly in an ever-changing environment often without close supervision
• Organized and have the ability to multi-task

Skills:

• Hospitality or restaurant experience with keen interest and knowledge of food and beverage service, required
• Strong communication and listening skills, excellent speaking, reading, and writing
• Experience in restaurant with a liquor license, a plus
• Experience in the pizza industry, a plus
• FoodTec POS experience, a plus
• Friendly, energetic and organized

Physical Requirements:

• Ability to move throughout the property (standing, walking, kneeling, bending) for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 40 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment