Delivery Operations Specialist

Delivery Operations Specialist

Support the daily operations of the delivery team, optimize delivery processes, improve delivery efficiency, and ensure customer satisfaction.

Team Support

• Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations.
• Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks.
• Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services.

Communication & Coordination

• Maintain effective communication with drivers, promptly convey company policies, delivery requirements, and incentive schemes.
• Collaborate with the Marketing and Business Development departments to support the execution of strategies aimed at increasing customer satisfaction.

Emergency Handling Support

• Assist in handling emergencies to ensure timely resolution of issues.

Data Analysis & Optimization

• Use backend system data analysis to assist in optimizing delivery strategies and improving team efficiency.
• Track key metrics such as delivery efficiency, delivery costs, fulfillment rate, and rider material coverage, and propose improvement suggestions.

Qualifications

• Communication & Coordination Skills. Possess good communication and coordination skills, able to effectively communicate with drivers, internal teams, and external partners.
• Adaptability. Have strong adaptability, able to quickly respond to emergencies and assist in problem-solving.
• Language Proficiency. Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms.
• Stress Tolerance. Able to withstand work pressure, possess a high sense of responsibility and professionalism.
• Commuting Requirements. Able to commute to NY office (Brooklyn, Manhattan, Queens) on a rotating basis.