Loan Officer

Loan Officer

Category Sales

Overview

Provide our customers with the best combination of service, rates, and fees. Promote sustainable careers for our employees so that they can be enriched personally and professionally. Give back to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.

Description

Evolving as a Loan Officer by having...

• A High School Diploma or GED is required, with a bachelor's degree in a related field preferred.
• Equivalent education and relevant work experience may be considered.
• Must hold a valid Loan Originator License and maintain it in good standing.
• Requires 2-3 years of experience in a management or supervisory role.
• Preferred: 2 years of experience in the mortgage industry.
• Preferred: 2 years of experience in a customer service-focused role.

Exciting opportunities to grow by...

• Delivering exceptional customer service, managing all aspects of the loan process from application to closing, ensuring timely communication, and providing required documentation promptly.
• Serving as quality control and compliance supervisor for the team, ensuring adherence to relevant regulations and company procedures.
• Overseeing team marketing and advertising efforts to grow the client base, including creating or coordinating print ads, public relations initiatives, and product campaigns.
• Conducting in-depth industry research on regulatory requirements, market strategies, audience development, and industry trends to support informed decision-making.
• Directing and supervising team members, including loan officer assistants and clerical staff, handling performance appraisals, promotions, and other HR functions.
• Exercising sound judgment in loan decisions, ensuring comprehensive knowledge of products, client needs, and regulatory requirements.
• Managing each loan from application through to closing, coordinating all client communications and supervising loan personnel.
• Gathering and analyzing client financial information to recommend products that best meet their needs; advising on the benefits and drawbacks of different financial products.
• Building business relationships and developing referral networks to identify prospective clients.
• Guiding and pre-qualifying potential clients, ensuring accurate application information and advising on loan feasibility and available financial products.
• Collecting and verifying supporting documentation, including credit history, financials, and compliance with all loan terms and guidelines.
• Obtaining and locking in precise loan terms, communicating these to clients, and reviewing HUD-1 documents for accuracy prior to closing.
• Staying current with product offerings, underwriting guidelines, market trends, and emerging loan and financial products.
• Ensuring full compliance with all mortgage lending laws, rules, and regulations.
• Leading recruitment, onboarding, and training efforts in collaboration with Human Resources.
• Providing input on hiring, advancement, disciplinary actions, and promotions for team members.
• Performing tasks that support NOVA's management and business operations.
• Completing additional responsibilities as assigned.

Show us your growth with...

• Leadership and influencing skills, strong ability to partner and work in a collaborative team environment.
• Strong client service orientation, ability to work independently and as part of a team, excellent organizational skills, and excellent oral and written communication skills.
• Knowledge of, and strict compliance with, all applicable federal, state, and local laws, rules, and regulations regarding all types of mortgage loans.
• Ability to maintain a high level of confidentiality regarding private, trade secret and/or proprietary information.
• Knowledge and understanding of computer software programs such as Microsoft Word, Excel, and Outlook as well as mortgage tracking software.
• Excellent responsiveness to customers and Nova personnel.

Benefits offered... NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program.

NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.