Executive Support Technician (white glove-mobility-AV)

University of Kansas Health System

Position Title
Executive Support Technician (white glove-mobility-AV)
Liberty Hospital
Position Summary / Career Interest:
The Executive Support Technician I will provide best-in-class ("white glove") IT support to our Providers, Executives, and their support staff both onsite and remotely for those working at home. To be successful, this person must have excellent customer service skills, listening & communication skills, show initiative, be self-directed, motivated, organized, and results-driven.
Responsibilities and Essential Job Functions
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
Responsibility in assisting providers, executives, and their support staff with the installation, configuration, and ongoing usability of supported computing platforms, mobile devices, peripheral devices and software within established standards and guidelines.
Responsibility in delivering "white glove" level response to providers, executives, and their support staff over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
Responds quickly to technology outages affecting providers, executives, and their support staff to restore service as quickly as possible. Provides audio visual support for providers, executives, and their support staff to ensure successful presentations, meetings, and events. Establishes trust while maintaining privacy and confidentiality in all dealings with providers, executives, and their support staff.
Responsibility for provider onboarding related to configuration of mobile devices for patient care including EPCS enrollment, EMR mobility applications, etc.
Collaborates with other HITS teams for providers, executives, and their support staff and acts as primary contact and owner for escalated issues to HITS for providers, executives, and their support staff. Works with third-party vendors to resolve technical problems with desktop computing equipment and software.
Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction. Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Hospital Service Desk knowledge management system.
Maintains an ever-increasing level of proficiency in hardware, software, networking, and other technologies related to the HITS department.
Participates in special projects and performs other duties as assigned.
Maintains an accurate accounting of time spent on end user issues and on HITS projects.
Generates tickets, in the ITSM tool, for all work completed as part of their day to day support duties.
Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs). Demonstrates competence in troubleshooting and resolution of reported issues and the ability to collaborate with and escalate to, using appropriate channels, technology teams required to resolve issues that cannot be resolved at Tier I
Demonstrates competence in documenting trouble ticket resolutions with a keen attention to detail, maintains Hospital knowledgebase articles and actively participates in maintaining support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.
Identifies opportunities for training that would improve productivity and proficiency within the department or within the Hospital.
Trains end users on basic hardware, software, and network resources, on a one-on-one basis.
Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas.
Provides escalated support for the Service Desk and Desktop Support Technician I.
Participates in on-call rotation and provides end user support during off hours, holidays and weekends.
Demonstrates a willingness to work in a team-oriented, collaborative environment.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
High School Graduate
4 or more years In lieu of Bachelor's Degree: equivalent minimum of 4 years experience in field is required
5 or more years experience in enterprise or healthcare IT support
Professional experience with Apple iOS, iPadOS and MacOS and Apple hardware
Experience with Microsoft technologies including: Active Directory, Teams, Intune, Outlook, Office 365, SCCM, and video conferencing technologies.
Preferred Education and Experience
Bachelors Degree in Computer Science, a related field or equivalent experience.
1 or more years experience working with C Suite Executives or Providers
Time Type:
Full time
Job Requisition ID:
R-54840
Important information for you to know as you apply:
The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on jobs2careers.com.
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
Need help finding the right job?
We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Apply

Vacancy posted 7 hours ago

Similar jobs that could be interesting for youBased on the Executive Support Technician (white glove-mobility-AV) in Liberty, MO vacancy

Materials and Shop Support Technician
...Materials and Shop Support Technician Ensuring Accurate Inventory Through Reliable Material Handling. Supporting Production with Timely and Efficient Supply Operations. Partner with the best At Baker Hughes, we are advancing energy forward making it safer,...
Suggested
Worldwide
Flexible hours
Shift work
Baker Hughes
Liberty, MO
a month ago
Executive Director, Dialysis Services - San Antonio, TX (Relocation Assistance Available)
...our Dialysis Services team. Position Overview : As the Executive Director of Dialysis Services , you will oversee the administration... ...Human Resources : Supervise and mentor a team of clinical and support staff. You will play a key role in staff development,...
Suggested
Relocation package
University Health
Liberty, MO
2 days ago
Executive Director, Advanced Practice Providers
...Providers in Liberty, MO. This role supervises PAs and APRNs, leads recruitment and retention efforts, and develops clinical protocols to support system growth and patient care quality. You will oversee APP performance, engage with leadership groups, and ensure continuity of...
Suggested
The University of Kansas Health System
Liberty, MO
1 day ago
Technical Support Representative
...we prioritize advancement opportunities based on performance and dedication. We excel in delivering top-notch electrical services, supported by our skilled and motivated team. We recognize and reward hard work, ensuring that your contributions are always valued. Elevate...
Suggested
Work at office
Barts Electric
Liberty, MO
4 days ago
Help Desk Technician I
Description Position Title: Help Desk Technician Reporting to: IT Manager Department... ...partnerships by providing first-class customer support. We live that statement every single day... ...projects. Manages the successful execution of project activities on changing organizational...
Suggested
Contract work
For contractors
Work at office
Remote work
Central Power Systems & Serivces
Pleasant Valley, MO
3 days ago
IT Support Technician
GARNEY CONSTRUCTION An IT Support Technician position is available at Garney. You will assist our Garney employees with technology... ...vendors must have a signed Garney Agreement, authorized by the Executive Team, to receive payment for any placement. Verbal or...
Garney Construction
North Kansas, MO
1 day ago
Territory Executive
...needs and discovering innovative ways to meet them. Make an impact in healthcare and grow your career with Team Agiliti! Territory Executive The Territory Executive is responsible for attaining revenue and EBITDA targets through growing share within existing and new...
Daily paid
Full time
Temporary work
Local area
Flexible hours
Agiliti
Riverside, MO
1 day ago
Youth Recovery Support Technician
Burrell Behavioral Health in the Kansas City / Independence area is seeking a Behavioral Health Technician to provide direct care and support to individuals in recovery-focused settings. You will assist with daily living activities, crisis prevention, documentation, and...
Burrell Behavioral Health
Independence, MO
3 days ago
Senior Vice President, Data Operations
$315k - $375k
...days per week). Overview We are seeking a Senior Vice President of Data Operations to lead the strategy, architecture, and execution of our enterprise‑wide data infrastructure at petabyte scale. The role owns the full data stack, from ingestion pipelines to real‑...
Work at office
Remote work
2 days per week
Meredith Corporation
Liberty, MO
4 days ago
Now Hiring IT and Telecom Field Technicians
...professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role... ..., crimpers) Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Liberty, MO
2 days ago
Executive Director
...OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and... ...vibrant community. We are seeking a passionate and visionary Executive Director to take the helm and lead this exciting venture. This...
Local area
OneOncology
Independence, MO
23 hours ago
Technical Analyst
...a Technical Analyst? At Centerpoint Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications The Technical Analyst adheres to and...
Temporary work
Flexible hours
HCA Florida Fawcett Hospital
Independence, MO
2 days ago
IT Support Specialist
...Component: Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists... ...and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks...
Apprenticeship
Worldwide
Shift work
US Navy
Liberty, MO
23 hours ago
Managing Partner
For this position, pay will be variable by location - See additional job details and benefits below. With great influence comes great responsibility! As the Managing Partner, you'll have a lot on your plate; from leading the team to running a high volume restaurant...
Weekly pay
Flexible hours
Cheddar's Scratch Kitchen
Independence, MO
23 hours ago
District IT Desktop Support Technician & Lab Setup
Independence School District is seeking a Technology Support Technician to assist district staff with Tier 1 and Tier 2 support for desktop computers, applications, and related technology. The role includes installation, testing, maintenance, and training across district...
Independence School District
Independence, MO
1 day ago
Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience
$750 per week
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role...
Part time
Casual work
Remote work
Flexible hours
AFG
Liberty, MO
1 day ago
Field IT & Telecom Technician - Flexible Schedule & Travel
...HARDY INDUSTRIES in Liberty, Missouri, is seeking skilled technicians for an exciting hands-on I.T. and Telecom role. This position involves varied tasks, from OS installations to structured cabling, requiring strong troubleshooting skills. Ideal candidates will have at...
Hourly pay
Flexible hours
Hardy Industries Inc
Liberty, MO
1 day ago
Call Center Representative
Position Summary The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard...
Part time
Weekend work
Liberty Hospital
Liberty, MO
1 day ago
Seasonal, Operations Technical Specialist (Part Time)
...seasonal Operations Technical Specialist supports the operational readiness of H&R Block's... ...according to schedules and standards Execute office setup activities, including... ...or facility issues requiring certified technicians and notify the District Operations Coordinator...
Part time
Work experience placement
Seasonal work
Work at office
Relocation
Flexible hours
H&R Block
Independence, MO
23 hours ago
HVAC In-Store Lead Generator & Appointment Setter
American Residential Services is seeking a Sales Lead Generator in Liberty, Missouri. This role involves promoting HVAC services inside retail stores, engaging with customers, and generating leads for consultations. We offer flexible scheduling, uncapped commissions, and...
Flexible hours
Weekend work
American Residential
Liberty, MO
1 day ago
Clinical Application Specialist, Ventilation (Part-Time)
$43 per hour
...Description Job Description The part-time Clinical Application Specialist, Ventilation is responsible for providing clinical customer support by interfacing with sales, technical personnel, and other Nihon Kohden team members to effectively implement Nihon Kohden NKV...
Hourly pay
Part time
Work at office
Local area
Remote work
Monday to Friday
Flexible hours
Day shift
Afternoon shift
Nihon Kohden North America, Inc.
Missouri City, MO
25 days ago
Vice President, Corporate Partnerships
...and retaining existing partner relationships, and creating and executing strategies to acquire and develop new partners as part of the org... ...Deliver best-in-class account management, service, and support for all corporate partners and ensure 100% fulfillment of all contractual...
Contract work
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
KC Current
Riverside, MO
2 days ago
Vice President, Ticket Sales & Service
...Who are we hiring? The Vice President, Ticket Sales and Service is responsible for leading the strategic direction and operational execution of all ticket sales and service initiatives as well as all publicly ticketed events. This role requires a dynamic leader with a...
Contract work
Work at office
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
KC Current
Riverside, MO
4 days ago
Vice President, Strategic Corporate Partnerships
...President, Corporate Partnerships to secure and renew strategic partnerships that drive revenue and brand growth. The VP will nurture executive-level relationships, develop activation strategies, and lead a high-impact partnerships team across regional and national brands....
KC Current
Riverside, MO
2 days ago
IT Helpdesk Supervisor: Lead Service Delivery & Support
The City of Independence is seeking an Information Technology Supervisor - Helpdesk to lead the in-house and contracted support teams, ensuring timely and effective user assistance. This hands-on leadership role covers staff supervision, incident management, service delivery...
Independence Inc
Independence, MO
23 hours ago
Chief Ticket Sales & Guest Experience Officer
KC Current is seeking a dynamic Vice President, Ticket Sales and Service to drive strategic direction and operational execution of all ticket sales initiatives and publicly ticketed events. The role demands a proven sales leader, excellent customer service focus, and strong...
KC Current
Riverside, MO
4 days ago
Lifecycle Services Technical Sales Specialist
...assist customers in selecting solutions that improve equipment performance and reliability. In this role you will do proactive outreach, quotation support, and follow-up while delivering exceptional customer service and helping achieve #J-18808-Ljbffr Marlen International
Marlen International
Riverside, MO
4 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
...HARDY INDUSTRIES is seeking skilled I.T. or Telecom technicians in Missouri for a hands-on role providing support to clients. Candidates are expected to perform installations, troubleshooting, and structured cabling while maintaining professionalism. Requirements include...
For contractors
Flexible hours
Hardy Industries Inc
Independence, MO
1 day ago
In-Store HVAC Sales Lead Generator (Flexible Hours)
American Residential Services is seeking an In-Store Sales Representative/Lead Generator to promote HVAC services inside national home improvement retailers. You will engage shoppers, educate them on tune-ups, system upgrades, and comfort solutions while scheduling in-home...
Weekly pay
Flexible hours
American Residential Services
Independence, MO
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Executive Support Technician (white glove-mobility-AV). Be the first to apply!