Harry Potter Chicago Store- Sales Associate Part-Time

Job Title

This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment.

The Daily

Consistently proactively engages with guests.

Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.

Follow the steps of service to ensure they provide the best experience.

Responsible for cascading customer feedback to correct channels of communication.

Promotes a positive and seamless guest experience.

Fosters the stores sales strategy plan on customer engagement.

Register and cash handling duties include ensuring that all transactions are complete and accurate.

Follows, teaches, and exhibits all safety and compliance protocols.

Adheres to stores uniform policy.

Is responsible to come to all scheduled shifts on time.

Fosters an environment to maintain store shrink to acceptable parameters.

Responsible for attaining delegated daily, monthly, or quarterly sales goals.

Proactively advocates and understands promotions within the store.

Engages in store sales strategy.

Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company's visual merchandising standards.

Teaches and lives stores culture with each associate.

Collaborates with the team to follow company values.

Follows and impacts store set priorities and brand standards.

The Essentials

Knowledge of Harry Potter series and background

Demonstrated customer service skills

Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.

Ability to work effectively in a team environment

Strong attention to detail with focus on basic numerical skills

Highly motivated self-starter with good initiative

Proficiency with Word, Excel, PowerPoint

Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Compensation for this role is $19 an hour.

#HarryPotterShop

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