Associate Service and Installation Engineer

Job Description

Job Description

80% Travel | Long-Term Contract

The Associate Service and Installation Engineer will support the installation and service of robots and robotic systems by providing technical assistance to customers and taking on responsibility for setup, programming, troubleshooting, and repairing of robots and peripheral devices.

The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with technology and is skilled in troubleshooting technical issues.

Primary responsibilities will include:

• Install, startup and debug the system/unit being installed; support the installation through buyoff and
• customer acceptance.
• Provide timely updates back including any incidental service issues that may arise during
• installation.
• Provide prompt, professional, and courteous solutions to customer problems.
• Troubleshoot problems and secure any needed parts as necessary.
• Repair, maintain, rework, or retrofit of product and equipment.
• Complete timely documentation and reports (Installation and Service reports, SVMs, Punch list, FSR’s,
• MIR’s, Expense, and Time Reports)
• Follow Engineering guidelines and other standardized procedures to comply with the product
• specifications, laws and regulations.
• Travel to customer sites as required (~80%).

Ideal candidate will have the following experience and education:

• Associate’s Degree or equivalent technical education; or equivalent relevant experience.
• Minimum of two years of experience working in a related environment with robotics integration,
• installation, or service repairs.
• Experience with analyzing and solving service and robot installation problems.
• Familiar with electrical, electronic, computer science, pneumatic, hydraulics, PLC, and/or mechanical
• technology.
• A valid driver’s license is required due to the travel required in this role.

Additional Responsibilities:

• Assist product development in testing new products.
• Assist Paint lab activities as needed.
• Support component rebuild and robot refurb or PM activities.
• Assist in process improvement
• Other duties as assigned.

Company Description

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.

Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.

Branex Group offers the following benefits:
- Medical Insurance
- Dental Insurance
- Vision insurance
- Paid time off
- 401(k)

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company Description

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.\r\n\r\nBranex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.\r\n\r\n\r\nBranex Group offers the following benefits:\r\n- Medical Insurance\r\n- Dental Insurance\r\n- Vision insurance\r\n- Paid time off\r\n- 401(k)\r\n\r\n This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.