Clinical Office Assistant (RN, LPN, CMA/RMA/CCMA) Jennie Care / Urgent Care

Provides patient care in an office setting under the supervision of the medical provider. Meets the communication needs of the patient / family and medical provider. Maintains and follows regulatory requirement and policies and procedures. Communicates with medical providers and staff about patient’s clinical condition.

Customer Services

• Welcoming patients and visitors.
• Answering and referring inquiries within scope of practice.
• Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner.
• Maintains communication between medical staff, administrative staff, and/or patient/families.

Clinical Services

• Maintains and updates medical records.
• Appointment Scheduling.
• Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion.
• Scans and uploads patient clinical documents into medical chart.
• Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services.
• Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters.
• As directed by medical provider and within scope of practice, provide patient education.

Environmental Services

• Ensures all equipment in exams and surgical rooms are clean and properly set up.
• Contributes to the overall cleanliness and appearance of personal work space and department.
• Monitors clinical supply levels in exam rooms and stock room and requests when needed.
• Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.

Required Experience

• Minimum Education: Graduate of a medical assistant program
• Work Experience: Previous experience in medical practice is preferred
• Required License/ Certification/Registration: Basic Life Support Certification

*Registered with American Medical Technologist or Certified with American Association of Medical Assistants Preferred*

Skills

• Communication Excellence
• Knowledge and ability to work in accordance with accepted clinical standards
• Ability to work tactfully and effectively with patients, family members, other employees and physicians.
• Administering medications to include injections
• Collecting lab samples
• Wound care
• Word Processing / Computer
• Strong customer service
• Multi-tasking
• Time Management
• Organization
• Attention to Detail
• Professionalism / Positive Attitude
• Quality Focus
• Adaptability