Field Service Technician

Field Maintenance and Repair Technician - Indianapolis Area - Full Time (Maintenance) Field Maintenance and Repair Technician – Indianapolis area - Full-time $24 - $25 / hour Nights, weekends and holidays may be required Full-time Benefits and Bonus Eligible! BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program. COMPANY BACKGROUND Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom. Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint. BASIC FUNCTION Field Maintenance and Repair Technicians will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include (but are not limited to) P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, massage chairs and lockers. Daily local travel required. KEY RESPONSIBILITIES Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans. Develop and maintain strong relationships with key stakeholders within the mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte. Identify Key Performance Indicators with relation to maximizing flow-through within assigned route. Inspect and perform maintenance on all equipment, including Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable). Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner. Complete and submit all necessary reports in an accurate and timely manner. Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times. Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment. Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment. Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards. Assist with the installation of new locations or the upgrade of existing locations. Night, weekend, and holiday work may be required. Other duties as assigned. EXPERIENCE Possess strategic planning and thinking skills, business acumen and value chain mind set Minimum 3 years of field-based product support experience (route) preferred Minimum 3 years in a customer service role required. Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience PERSONAL CHARACTERISTICS Demonstrate strong business acumen as defined by a proven track record of success in an operational environment. Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities. Excellent verbal and written communication skills. Organized and able to manage multiple priorities effectively. Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis. EDUCATION 2-year Associates or Technical Degree (relevant experience in lieu of) preferred CERTIFICATIONS/LICENSES Valid driver's license required Ability to get USPS badge required (background check, drug screen) PHYSICAL REQUIREMENTS Lift 40 lbs. to waist height Push/Pull 75-100 lbs. Bend and stoop, walk and stand for long periods of time Visual acuity/manual dexterity to perform mechanical and electrical repairs Candidate must have reliable transportation to and from servicing locations. Experience Required Field Maintenance and Repair Technician - Indianapolis Area - Full Time (Maintenance) Field Maintenance and Repair Technician – Indianapolis area - Full-time $24 - $25 / hour Nights, weekends and holidays may be required Full-time Benefits and Bonus Eligible! BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program. COMPANY BACKGROUND Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom. Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint. BASIC FUNCTION Field Maintenance and Repair Technicians will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include (but are not limited to) P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, massage chairs and lockers. Daily local travel required. KEY RESPONSIBILITIES Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans. Develop and maintain strong relationships with key stakeholders within the mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte. Identify Key Performance Indicators with relation to maximizing flow-through within assigned route. Inspect and perform maintenance on all equipment, including Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable). Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner. Complete and submit all necessary reports in an accurate and timely manner. Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times. Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment. Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment. Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards. Assist with the installation of new locations or the upgrade of existing locations. Night, weekend, and holiday work may be required. Other duties as assigned. EXPERIENCE Possess strategic planning and thinking skills, business acumen and value chain mind set Minimum 3 years of field-based product support experience (route) preferred Minimum 3 years in a customer service role required. Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience PERSONAL CHARACTERISTICS Demonstrate strong business acumen as defined by a proven track record of success in an operational environment. Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities. Excellent verbal and written communication skills. Organized and able to manage multiple priorities effectively. Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis. EDUCATION 2-year Associates or Technical Degree (relevant experience in lieu of) preferred CERTIFICATIONS/LICENSES Valid driver's license required Ability to get USPS badge required (background check, drug screen) PHYSICAL REQUIREMENTS Lift 40 lbs. to waist height Push/Pull 75-100 lbs. Bend and stoop, walk and stand for long periods of time Visual acuity/manual dexterity to perform mechanical and electrical repairs Candidate must have reliable transportation to and from servicing locations. Experience Required Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience Minimum 3 years of Customer Service experience Preferred Minimum 3 years of field-based product support experience (route) preferred Education Preferred Technical/other training or better Licenses & Certifications Required Drivers License Skills Required Time Management Prioritizing Customer Service Flexibility Communication Multitasking Computer Attention to detail Cleaning Driving Troubleshooting Behaviors Required Dedicated: Devoted to a task or purpose with loyalty or integrity Team Player: Works well as a member of a group Preferred Enthusiastic: Shows intense and eager enjoyment and interest Motivations Required Self-Starter: Inspired to perform without outside help Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. See job description Salary Minimum: 25Salary Maximum: 25 #J-18808-Ljbffr