Practice Manager

Practice Manager

Location: Hutchinson Regional Medical Center

Full Time Equivalent (FTE): 1

Job position summary: The Practice Manager is responsible for providing overall supervision and coordination of outpatient medical practice service activities and programs for hospital-owned clinics. Responsibilities include but are not limited to operations, financial reporting, insurance oversight, A/R oversight, personnel management, and oversight of practice management. Hutchinson Regional provides medical services to benefit Reno County and the surrounding areas to ensure patients receive top-tier quality health care. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The Benefits

Paid Parental Leave

Tuition reimbursement

Paid time off

Holiday premium pay

Shift and weekend differential pay

401k with a 6% employer match

Medical, Dental, and Vision coverage

Employee assistance program

Job Description

Practice Manager

Essential Functions:

• Serve as a liaison between practice physicians and office staff between the practice and other clinical and administrative areas.
• Develop growth strategies and business plans in cooperation with practice physicians and leadership.
• Support financial, budget and business goals.
• Ensure adequate staffing is in place to meet the demands of the practice.
• Monitor the billing and collection functions.
• Oversee daily operations of practice including but not limited to services, site policies, staff development, and patient flow.
• Manage staff relations including performance management, staff satisfaction and conflict management.
• Perform and oversee scheduling and day to day operations
• Assess quality of and coordinate patient care services with patients, staff, providers, and other necessary team members.
• Establish and implement effective workplace procedures
• Ensure policies and best practices are up to industry standards and government regulations
• Hire, train and monitor administrative staff
• Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
• Coordinate regular staff meetings and performance reviews
• Ensure success of the practice and the physicians through marketing strategies and ROI reporting
• Interview, hire and train new staff in accordance with HR guidelines
• Review productivity and make staffing adjustments as needed
• Monitor and approve time cards and track staff licensure requirements
• Review volumes, productivity, MU, RVU and expense reports
• Monitor patient scheduling, referrals and satisfaction
• Assist in the recruitment of new patients
• Interact with patients and gain feedback about the practice
• Address patient complaints in a caring and timely manner

Minimum Knowledge and Skills Required:

• Must possess effective communication skills to effectively work with patients and staff
• Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
• Excellent analytical and problem-solving skills
• Good leadership, motivation, training and goal-setting skills
• Financial and accounting skills
• Organization and time management skills

Preferred Knowledge and Skills Required:

• Knowledge of basic Medical terminology
• In-depth knowledge of health care finance best practices and standards
• Computer literacy and knowledge of relevant health care and administrative software

Required Behavioral Skills:

• Integrity: A personal presence which is characterized by a sense of honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.
• Compassion: A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact. Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
• Accountability: Demonstrated track record of ownership of situations, projects and issues. Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
• Respect: Demonstrated ability to collaborate with a diverse population. Treat all internal and external customers with a positive, proactive service orientation.
• Excellence: Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making. Proven ability to think strategically but also must be able to lead day-to-day tactical processes. Demonstrated ability to manage and provide coaching and leadership on complex projects. Must be able to lead and/or facilitate process improvement.

Minimum Education and Experience Required:

• Bachelor's Degree in a healthcare related field required
• At least 2 years of experience in a healthcare setting required.
• 1 year of leadership or management experience required.

Preferred Education and Experience:

• Master's Degree in a business or healthcare related field preferred

Required License/Registration/Certification:

• N/A

Preferred License/Registration/Certification:

• N/A

Equal Employment Opportunities

Hutchinson Regional Healthcare System does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other status protected by applicable law. It is our policy to provide equal employment opportunities to all qualified individuals and to prohibit discrimination and harassment of any kind.

E-Verify Participation

We participate in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before we can take any action against you, including terminating your employment. We will only use E-Verify once you have accepted a job offer and completed form I-9.