BMS Senior System Support Engineer

What will you do? The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer’s environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes. Essential Duties & Responsibilities Set up and configuration of Windows workstations/servers Installing and restoring Building Management Systems Work with debugging software and analyze the resulting logs Use provided tools to decipher error logs to determine root cause of problems, such as Wireshark Interface with Engineering and Quality Assurance departments Act as liaison between Engineering and QA for resolution when needed Job Responsibilities Troubleshooting and resolving complex system problems Understanding control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX) Quickly learn new products Use reference manuals to learn and gain personal knowledge on the various products Document support case information and resolutions thoroughly Work with customers who have varying levels of product knowledge and experience Exhibit excellent phone and personal interaction skills; relate to the customer on their current issue and converse in a clear and calm demeanor What qualifications will make you successful? Preferred System Knowledge: Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems, BMS Technology, HVAC topologies, BMS integration, field devices, control protocols. Bachelor's degree in electrical engineering or computer science preferred 3+ years of field experience Niagara N4/AX Certification HVAC/BMS Control background TAC IA – LON / BacNet TAC Vista – LON EcoStruxure Building Operation Information Technology, TCP/IP networks, servers, domains, firewalls, routing, Windows, and mobile operating systems Electrical – Low voltage Pay range for U.S. based position: USD 101,600 – USD 152,400 per year (includes base pay and short-term incentives). Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic. #J-18808-Ljbffr Schneider Electric