Child Support Specialist

This position provides specialized technical work managing an assigned caseload providing services to establish, modify, and enforce court orders in a manner consistent with State and Federal laws that govern the administration of the Child Support Program; and to provide responsive, courteous and efficient service to custodial and non-custodial parties while meeting federal and state performance standards for the Agency. The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned. Reviews and assesses applications received or Human Services referrals for child support or medical support services and examines case file to determine that divorce decree and court ordered judgment for payment and medical support are appropriate. Obtains necessary information such as location and description of absent parent, to facilitate parent locate and the establishment and enforcement of child support and medical support orders. Refers clients to other resources, programs and agencies when appropriate. Explains agency role and procedures to clients. Locates absent parent, employment status, income and assets by contacting clients, friends, relatives and employers by using the appropriate manual and automated locating services and the KIDS computer system. Documents all activities on KIDS in accordance with Wisconsin Child Support Procedures. Reviews and interprets financial information to determine appropriate child support obligation pursuant to state statutes and to determine access to medical insurance. Negotiates settlement agreements with parents and attorneys. Discusses stipulating to a medical support and/or child support order prior to scheduled court date, including other orders necessary to provide a full range of enforcement services. Prepares necessary legal documents for scheduled court hearings. Reviews orders following hearing and prepares income withholding order. Prepares legal documents for interstate enforcement and establishment. Works with other states, facilitating enforcement and establishment. Monitors child support orders awarded by court to ensure compliance and enforcement of child support laws. Communicates with clients, attorneys, employers and other related persons regarding case concerns, telephone calls, etc. Processes appropriate reviews of court orders, confirming relevant items such as shared-time placement, split custody and serial family payers and bringing to resolution by stipulation or court hearings. Evaluates and processes reports regarding case information, timelines, court schedules, warrants, process service, etc. Maintains case files on KIDS and paper files in office. Other duties as assigned. Required Education, Experience, Licensing, and Certifications Associates degree in human services, criminal justice, legal, or other related area and a minimum of two (2) years’ work experience in a legal setting or related public service agency. Experience in civil legal process and direct work with the general public is required. Bachelor’s degree preferred. Experience with reading and interpreting income tax forms, health insurance policies, and other financial and legal forms is preferred. Knowledge of Kids Information Data System (KIDS) is preferred. Must successfully pass caregiver and criminal background check. Qualifications Knowledge and ability to enter and/or retrieve data in the State of Wisconsin KIDS (Kids Information Data System, and other systems, such as, but not limited to, CARES, DOT, PRISM, CCAP, WAMS, WISACWIS, DIHLR, Vital Records, CLEAR, and various state department policy and procedures. Knowledge of State's Central Office Reporting system. Knowledge, skill, and ability to understand and use legal terminology, legal format, and processes. Knowledge of standard and legal office practices, procedures, and clerical techniques. Knowledge of Wisconsin Statutes and ongoing statutory changes, procedural changes, and form changes. Skill to take notes and accurately incorporate essential details in preparing legal documents. Ability and skill to prepare Court documents in a timely and accurate manner. Knowledge of administrative policies and procedures of the County. Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software. Ability to establish and maintain accurate records of assigned activities and operations. Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations. Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision. Ability to think quickly, maintain self-control, and adapt to stressful situations. Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position. Ability to perform mathematical calculations required of this position. Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision. Ability to understand and effectively carry out verbal and written instructions. Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations. Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing. Ability to handle sensitive interpersonal situations calmly and tactfully. Ability to maintain effective working relationships with individuals within and outside the organization. Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of open records laws. Ability to work the allocated hours of the position and respond after hours as needed. #J-18808-Ljbffr Barron County