MARKETING MANAGER

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising and managing staff in the following areas of the Marketing Department: promotions, entertainment, etc). Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.

• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.

• Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.

• Maintains strict confidentiality in all departmental and company matters.

• Responsible for the management of all marketing support services to include promotions, entertainment, and internal department requests. Additional marketing duties can include inter-departmental support to creative, media, and direct marketing.

• Manages relationships with outside vendors to ensure timely, accurate, and cost effective production campaigns.

• Responsible for the management of all property Promotions to include slot tournaments, brand promotions and VIP events. Creates strategic plans and calendar for promotions and host goals. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.

• Responsible for managing and overseeing the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Ensure social media and web is monitored for opportunities to engage in active and relevant conversations about the property. Manage overall brand on social media and create on line marketing strategies.

• Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used

Requirements

• Bachelor's degree (B.A./B.S.) from four-year college or university in marketing, finance or related field; five years progressively more challenging leadership roles in marketing or operations; or equivalent combination of education and experience. Experience in multiple communication channels including direct mail, e-mail and social media required.

• Must have excellent verbal, written, and interpersonal skills.

• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook).

• Strong client interface and presentation skills preferred.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Must have demonstrated ability to drive toward results.

SUPERVISORY RESPONSIBILITIES


This job will have supervisory responsibilities.

• Responsible for staff development and training programs.

• Responsible for rewards and recognition program to maximize employee engagement.

• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

• Manages work procedures and expedites workflow.

• Responsible for employee performance (disciplining, coaching, counseling).