Salesforce Experience Cloud Developer (Telco)

Salesforce Experience Cloud Designer / Developer

We're looking for a Salesforce Experience Cloud Designer / Developer for a 12-month contract engagement running in the ANZ time zone. You'll be designing and building customer and partner-facing Experience Cloud sites for a telco project, covering UX design, site configuration, and front-end development.

The role is fully remote. You'll need to keep ANZ business hours for collaboration with the delivery team.

We need someone with real Experience Cloud delivery experience in a telco context. You should be able to show us what you built, how you approached the UX, and how the sites connected to the broader Salesforce platform and BSS/OSS ecosystem.

Experience Cloud Design

• Design customer and partner-facing Experience Cloud sites with a focus on usability and telco-specific journeys
• Create wireframes, prototypes, and UX flows that translate business requirements into intuitive digital experiences
• Define site architecture, navigation, and page layouts across desktop and mobile
• Ensure design consistency across Experience Cloud properties and alignment with brand guidelines

Experience Cloud Development

• Build and configure Experience Cloud sites using LWC components and standard Experience Builder tools
• Develop custom components where out-of-the-box functionality doesn't meet requirements
• Implement data visibility, sharing, and access controls appropriate for customer and partner portals
• Integrate Experience Cloud sites with Salesforce core objects, Communications Cloud data, and external telco systems

Technical Delivery

• Work closely with architects, BAs, and back-end developers to deliver end-to-end Experience Cloud solutions
• Support testing, performance optimisation, and deployment across environments
• Maintain clean, well-documented front-end code and configuration
• Contribute to design standards and component libraries used across the project

What We're Looking For

Must-Have

• Specific and demonstrable Salesforce Experience Cloud experience in a telco environment, with real projects you can walk through
• Strong UX design skills applied to Experience Cloud, not just configuration knowledge
• Hands-on LWC development for Experience Cloud custom components
• Experience building customer or partner portals with appropriate data visibility and sharing controls
• Experience designing self-service telco journeys such as account management, billing, plan changes, or service requests
• Solid understanding of how Experience Cloud connects to core Salesforce data and external systems
• Ability to work ANZ business hours

Technical Depth

• Experience Builder configuration: themes, layouts, pages, and navigation
• Lightning Web Components and Aura development for Experience Cloud
• Guest user and authenticated user security models, sharing rules, and profile-based access
• Integration between Experience Cloud and external APIs or systems
• Performance considerations for high-traffic customer-facing portals
• CSS and responsive design for Experience Cloud sites

Preferred Certifications

• Salesforce Certified Experience Cloud Consultant
• Salesforce Platform Developer I / II
• Salesforce Certified User Experience Designer

Nice To Have

• Background working in a consulting or SI environment
• Agile delivery experience

What Sets You Apart

• Specific project examples that show both the design thinking and the technical build behind your Experience Cloud work
• Telco context that demonstrates you understand the complexity of customer-facing journeys in that industry
• Relevant certifications that support your experience
• Availability to start within 2 to 4 weeks