Assistant Program Director

BronxWorks Program Manager

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.

The Brook permanently houses 189 residents; the majority are formerly street homeless and have serious mental health and medical conditions (including HIV/AIDS) and substance misuse challenges. Our program mission is to help formerly chronically homeless individuals transition into permanent housing with supportive services. BronxWorks at The Brook provides a high level of support to its employees through regular supervision, rounds, on-site trainings, and staff meetings.

Qualifications

• Master's degree in social work, mental health counseling, or related field required
• Minimum of three years' program experience
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, and copier equipment.

Responsibilities

• Provide direct services to clients
• Maintain case records and statistics for program
• Assist the program director in recruiting and training direct service staff
• Administer personnel policies and procedures under the guidance of the program director
• Hold monthly supervision meetings with staff supervised
• Develop regular communication with contract managers for programs supervised, act as liaison with funding sources
• Ensure all programs meet contractual goals and reporting requirements
• Monitor program progress and submit all required reports to funding sources, including government and private sources
• Submit internal progress reports monthly, or more frequently as required
• Prepare proposals for the development, expansion and continuation of programs in coordination with Department Director and the Program Director
• Monitor staff performance, including performing case reviews and structured observations
• Participate in, and encourage staff to become involved in, agency events
• Act as liaison with the community including the area community district
• Perform additional duties as assigned

Program Specific Responsibilities

• Provide Clinical Supervisor to Case Managers and Social Workers
• Serve as a the clinical liaison for onsite medical and psychiatric providers
• Oversee HASA Case Conferences
• Provide administrative support in regards to maintaining program compliance
• Assist with training and recruitment of staff
• Review all Housing Applications and assess for client service needs prior to moving
• Maintain case records and statistics for program with the goal of analyzing trends and improving service delivery
• Administer personnel policies and procedures under the guidance of the program director
• Ensure all programs meet contractual goals and reporting requirements
• Submit internal progress reports on a monthly basis, or more frequently as required
• Monitor staff performance, including performing case reviews and structured observations
• Participate in, and encourage staff to become involved in agency events
• Act as liaison with the community, including the area community district and board
• Act as liaison with medical clinic staff on and off-site
• Coordinate clinical services for tenants including discharge planning and hospitalizations in collaboration with team leaders
• Provide clinical leadership and collaborate with the Program Director to ensure program compliance with DOHMH and HRA contracts
• Provide direct client care including psychotherapy, diagnosis, and assessment-based treatment planning with tenants who have more intense psychiatric and behavioral health needs
• Collaborate with tenants to develop an individualized service plan within 30 days of admission into the program
• Provide conflict resolution, crisis intervention and crisis de-escalation to all tenants
• Assess and assist tenants in navigating and accessing services and resources to gain financial self-sufficiency
• Assess and assist clients in accessing community based activities of interest
• Assist in monitoring and our medication monitoring program
• Facilitate groups and workshops with an emphasis on behavioral health needs
• Actively engage clients who is absent or stops participating in services by conducting appropriate outreach based on the resident's needs, to maintain continuity of services
• Ensure that services are culturally and linguistically competent and delivered in a sensitive manner
• Demonstrate in contact notes that services and interventions are related to the goals and objectives of the service plan reviews, and indicate the resident's progress toward the stated goals and objectives

Skills

• Strong writing and oral communication skills
• Strong presentation skills and ability to represent the agency at functions and meetings
• Ability to collect and analyze client demographics and outcome
• Excellent organizational, teambuilding and leadership skills
• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
• Ability to bend and retrieve objects and/or documents
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time, or climb five flights of stairs, if required conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact View email address on click.appcast.io.