Guest Programs Assistant

Guest Programs Assistant

American Cruise Lines is the largest domestic cruise line with a growing fleet of riverboats and cruise ships that travel to the most amazing destinations across the United States. We are looking for a Guest Programs Assistant to provide administrative expertise to support our growing fleet of cruise ships. The position reports to the Manager, Guest Programs and is based out of our home office located in Guilford, CT. The Guest Programs department is involved in many aspects of cruise operations including entertainment, enrichment, shore excursions, transportation, pre-cruise hotels, land experiences, and guest communications. The Guest Programs Assistant will be working within all of these areas. The ideal candidate must be extraordinarily organized, accurate, detail-oriented, communicative, and must enjoy working with a team and thrive in a fast-paced, high-pressure environment. No field related experience required; you will be fully trained. At American Cruise Lines, we are driven by our values— Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.

Responsibilities:

• Communicate between multiple departments to ensure guest preferences are accommodated.
• Collaborate with all Guest Programs sub-departments including shore excursions, entertainment & enrichment, pre-cruise hotels, land experiences, travel, transportation, and analytics.
• Assist the Coordinator, Entertainment & Enrichment with the scheduling of shipboard entertainment and enrichment.
• Arrange travel for entertainers and guest speakers.
• Ensure accurate and timely invoice control and verification.
• Assist with guest communications.
• Review guest comments and provide feedback to sub-department head.
• Act as a company representative and work with leadership to resolve any issues as they arise.
• Provide data entry as needed.
• Additionally, there will be significant opportunity for upward mobility as the organization continues to expand.

Qualifications:

• Exceptional proficiency in Microsoft Office.
• Exceptional attention to detail.
• Exceptionally strong multi-tasking skills.
• Very strong writing and verbal skills.
• Very strong organizational skills.
• Strong math and analytical skills.
• Ability to work at a very fast pace with absolute precision
• Must be located within commutable distance of Guilford, CT.

At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative fleet in the country and are recognized as America's leading river cruise specialist. Our success is rooted in hiring talented individuals and giving them the tools, training, and support to grow and thrive. Join a team that's redefining U.S. cruise travel — and be part of a company honored with multiple industry awards and built on a strong foundation of excellence and innovation.

American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.