Sr. Product Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Senior Product Manager within the Transformation Office leads discovery and value definition for large, complex, cross-functional transformation initiatives. This role owns the business problem, strategic intent, prioritization rationale, success measures, and execution-ready demand packages for high-visibility initiatives spanning enterprise systems, operating models, and business processes.

The Senior Product Manager partners closely with executive stakeholders, IT leadership, Architecture, Solution teams, Program Managers, Project Managers, Product Owners, and business teams to align transformation demand with enterprise strategy. This role drives clarity, prioritization, and business value ownership across the discovery-to-demand lifecycle.

This position is required to report to the Austin, TX or Somerset, NJ office location on a hybrid basis.

Role Description

• Lead discovery for large-scale, high-visibility transformation initiatives with significant cross-functional complexity and executive visibility.
• Define the business problem, strategic intent, scope boundaries, outcomes, value measures, assumptions, dependencies, and prioritization rationale.
• Drive stakeholder alignment across business, IT, Finance, Transformation Office, Architecture, Solution, Program Management, and delivery teams.
• Evaluate and qualify complex transformation demand for strategic alignment, business value, readiness, risk, dependencies, and organizational impact.
• Create and oversee high-quality demand packages that enable a clean handoff into technical assessment, program planning, governance, and delivery execution.
• Partner with Architecture and Solution teams to ensure business context is clear for ROM (Rough Order of Magnitude) and technical solutioning.
• Lead trade-off discussions across value, risk, feasibility inputs, sequencing, capacity, and strategic alignment.
• Develop executive-ready narratives, recommendations, and decision materials for prioritization and governance forums.
• Mentor Product Managers and Associate Product Managers on discovery standards, stakeholder facilitation, demand package quality, and value definition.
• Monitor value realization inputs and ensure assigned initiatives remain connected to measurable business outcomes.
• Identify opportunities to improve intake, discovery, prioritization, and handoff processes and contribute to the maturation of the Transformation Office product management model.
• Support change readiness and adoption by clarifying business impacts, stakeholder needs, and success criteria for complex transformation efforts.

Behaviors and Competencies

• Business Acumen: Can analyze financial and operational data to make informed decisions.
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders.
• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
• Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them
• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
• Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
• Strategic Thinking: Can contribute to the development of strategic plans and initiatives.
• Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

Skill Level Requirements

• Ability to lead and shape business discovery for complex, cross-functional initiatives by defining strategic intent, business problems, value measures, and prioritization rationale at an enterprise level. - Advanced
• Deep expertise in product management principles including intake governance, discovery frameworks, portfolio-level prioritization, and operating model maturity. - Advanced
• Ability to drive clarity across ambiguous, high-stakes business requirements, aligning executive stakeholders on scope, assumptions, dependencies, and success criteria for enterprise-scale demand packages. - Advanced
• Proficiency in utilizing and optimizing Atlassian tools such as Jira Product Discovery, Jira, and Confluence, or similar product management platforms to scale intake, discovery, and backlog governance across the Transformation Office. - Advanced
• Experience leading market research, competitive analysis, and customer insight programs to shape product strategy, executive recommendations, and transformation roadmaps. - Advanced

Other Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience)
• 8-12 years of experience in product management, transformation, consulting, business architecture, product ownership, or technology-enabled business change
• Demonstrated success leading discovery and stakeholder alignment for complex, cross-functional transformation initiatives
• Experience developing business cases, value measures, executive recommendations, and execution-ready demand packages
• Experience working across IT, Architecture, Solution, Program Management, Project Management, business, and executive stakeholder groups
• Ability to travel to SHI, Partner, and Customer Events
• Ability to travel internationally
• Ability to work flexible hours
• Ability to travel 25%

Preferred:

• Master's degree in Business, Information Systems, Computer Science, Engineering, or related field
• Experience leading enterprise modernization, operating model transformation, workflow transformation, platform transformation, or large-scale business process change
• Experience with enterprise technology ecosystems such as CRM, ERP, Planview, ServiceNow, Workday, WMS, or Palantir
• Experience building or improving product management, intake, discovery, or governance operating models
• Advanced proficiency with prioritization frameworks (RICE, MoSCoW, weighted scoring) and portfolio-level roadmapping
• Experience with advanced data analytics, KPI design, benefit realization tracking, and outcome measurement
• Strong financial and business acumen, including ROI modeling, unit economics, and investment case development
• Knowledge of enterprise architecture principles and their application to transformation planning
• Experience with organizational change leadership, adoption strategies, and stakeholder readiness assessment
• Proficiency in executive storytelling, board-level communications, and strategic narrative development
• Experience mentoring or coaching product managers and contributing to product management practice maturity
• Experience with AI strategy, cloud transformation, and emerging digital technology adoption at scale
• Experience operating in highly matrixed, global, or executive-facing environments
• Experience with Jira Product Discovery or similar product discovery and backlog management tools
• Experience with sales processes, marketing processes, or go-to-market strategy within enterprise transformation

The estimated annual pay range for this position is $160,000 - $190,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status