Senior / Lead Conversational AI & Digital Payments Solutions Engineer

Senior / Lead Conversational AI & Digital Payments Solutions Engineer 02/04/2026 Contract Active Job Description Job Summary The Senior / Lead Conversational AI & Digital Payments Solutions Engineer is responsible for leading the design and delivery of conversational AI, digital payment, and contact center solutions across mobile, web, and messaging channels. This hands-on technical role bridges architecture, development, and integration while coordinating closely with cloud, UX, product, and third-party vendors. The engineer will design scalable, secure, and high-performing solutions that enhance customer experience and support intelligent, automated interactions. Key Responsibilities Lead end-to-end solution architecture, including design blueprints for conversational AI, web chat, voice bots, and digital payment solutions. Own solution planning from build through integration and deployment, coordinating dependencies and vendor deliverables. Design and architect API integrations between internal platforms, payment gateways, external systems, and cloud services. Deliver IVR, web chat, and AI-powered virtual assistant solutions integrated with backend systems, APIs, and analytics platforms. Contribute hands-on development for chatbot/web chat or cloud-native web applications when needed. Partner with cloud teams (AWS, Azure, GCP) to ensure solutions meet scalability, security, and high-availability requirements. Support CI/CD pipelines, DevOps practices, and security frameworks including PCI-DSS, GDPR, and HIPAA. Collaborate with developers, product teams, UX, and business SMEs to translate business/CX requirements into technical designs. Provide technical leadership, governance, and best practices for conversational AI and digital payments solutions. Support Agile delivery workflows using Jira, Confluence, or Azure DevOps. Required Qualifications 8+ years of hands-on technical experience with Contact Center / CX platforms. Proven experience delivering IVR, web chat, and AI-powered conversational solutions. Experience building digital payment solutions for mobile, web, and messaging channels. Strong experience with APIs, REST, JSON, XML, and OAuth authentication. Proficiency in Node.js and/or Python. Experience with CI/CD pipelines and Git version control. Solid understanding of cloud platforms (AWS, Azure, or GCP). Experience integrating multiple payment gateways. Knowledge of relational databases, SQL, and object-oriented programming concepts. Preferred Qualifications Experience with Netomi or LivePerson SaaS platforms. Knowledge of Conversational AI, NLP/NLU, and LLMs. Hands-on experience with generative AI platforms (OpenAI, Vertex AI, Amazon Bedrock). Experience in prompt design, data preparation, testing, and feedback loops. Understanding of voice UX, customer journey mapping, and persona design. Experience with API documentation and testing tools such as Swagger/OpenAPI or Postman. #J-18808-Ljbffr