Courtesy Clerk

Job Title

Northgate Gonzalez Market has grown from one store in Anaheim in 1980 to over 40 locations across Southern California, and we're looking for passionate, customer-focused team members to join our family. We offer flexible schedules, opportunities for growth, and an associate discount of up to 20% for you and your householdall in a positive and fun work environment where you'll feel valued and appreciated. If you're enthusiastic, team-oriented, and ready to build a career with us, we'd love to meet you.

The essential duties and responsibilities of this position include, but are not limited to the following:

• Observe all store rules and company policies; comply with safety policies and procedures.
• Maintain a neat, well-groomed personal appearance at all times and observe company dress regulations.
• Observe shift operating hours at all times as scheduled or assigned by the store director.
• Bag customer's purchases in accordance with established store procedures.
• Provide carry out service
• Sort and return-to-stock items (go-backs) back to their normal shelf locations.
• Perform price check functions.
• Obtain items from shelves to replace exchanges or items that our customers desire to purchase.
• Assist customers with purchases including carry-out service and loading into their vehicles.
• Gather shopping carts and take them to designated areas and pickup points.
• Move empty bottles and containers from the front end to back room.
• Assist in prompt clean up of spills and breakages of glass or plastic containers to eliminate potential hazards and prevent accidents according to company policy.
• Sweep floors during store hours and assist in other maintenance duties as assigned.
• Keep the front end of the store clean and in good order.
• Handle damaged and spoiled products and assist in controlling the level of damaged goods.
• Control excessive use of utilities and water and observe sound conservation practices.
• Assist in training personnel when assigned.
• Greet all customers and provide them with prompt and courteous service or assistance.
• Accurately record in-store use of merchandise in accordance with company policies.
• Assist in keeping front end displays clean and orderly; eliminate debris such as discarded receipts or wrapping material from front end counters and displays.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Use and maintain equipment in good working order; immediately advise store manager of any maintenance or equipment problems.
• Observe security standards by staying alert and being aware of customer actions and behavior, report to key person or security any abnormal behavior.
• Notify department manager of personnel situations or policy violations affecting store operating performance or of situations requiring disciplinary action or that may potentially require such action.
• Perform any other work-related duties as assigned.

Education/Experience/Skills

• High school education preferred but not absolutely required.

Skills Required

• Be able to perform arithmetical calculations at the eight-grade level in order to assist in sales transactions and to calculate and extend column totals on in-store supply usage.
• Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and to be able to communicate effectively with others.
• Ability to read, write, analyze, interpret and understand the English language with sufficient proficiency in order to read and understand instructions for operating electronic equipment and tools; company handbooks, policies and procedures; and other written job-related documents.
• Must have and be able to present a valid work permit if under the age of 18.
• Be thoroughly familiar and willing to comply with all priorities and store policies pertaining to the job position including punctual and reliable attendance.

Physical Demands and Work Conditions

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle, finger, or feel objects, tools or controls.
• The employee must occasionally exert or lift up to 42 pounds carrying boxes of records and forms and frequently exert or lift moderate amounts of weight.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• Be able to climb a ladder to retrieve inaccessible items for customers located above freezer cases or from stockrooms and other storage areas; be able to sweep and mop floors and lift or carry out trash containers to be emptied in an outside bin.
• Have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies such as cleanup requests (due to accidental spills or breakage of glass or plastic containers having liquid contents), shoplifting and other security assistance requests, customer accidents, etc.
• Be able to handle fresh fruits, vegetables, house plants and flowers without negative allergic consequences that would adversely affect job performance.
• Be able to tolerate moderate amounts of dust and chemical fumes from common household cleaning agents such as ammonia during routine housekeeping duties.
• The work environment includes occasional exposure to refrigerated frozen food storage areas with temperatures as low as 20 degrees (Fahrenheit) below zero.
• The work environment includes occasional exposure near heated ovens and high temperatures.
• The employee may occasionally be required to accompany or escort refrigeration repair personnel to machine and compressor rooms which can have extremely high noise levels; however, typically, the noise level in the work environment is moderate.

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Northgate Markets is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.