Shift Manager

Shift Manager (Restaurant Operations)

M&M Custard, LLC | Franchisee of Freddy's Frozen Custard & Steakburgers

Position Summary

The Shift Manager is responsible for leading assigned shifts and ensuring consistent execution of restaurant operations. This role supports the management team by overseeing daily shift performance, maintaining operational standards, and providing direction to Team Members. The Shift Manager plays a key role in ensuring the restaurant operates efficiently during each shift by focusing on execution, food safety, team support, and overall shift performance. This is a hands-on, part-time leadership role designed for individuals developing foundational management and leadership skills.

Key Responsibilities

• Lead shifts and support team members to deliver quality food and great service
• Manage workflow, positioning, and shift execution
• Ensure food safety, cleanliness, and operational standards are met
• Coach and support team members during the shift
• Assist with cash handling and basic financial procedures

Team Support and Development

• Provide direction, coaching, and support to Team Members during shifts
• Reinforce performance expectations and promote accountability
• Support a positive, team-oriented work environment
• Assist in developing team members through on-the-job coaching and feedback

Food Safety and Operational Standards

• Ensure compliance with all food safety, sanitation, and operational standards
• Monitor product quality and adherence to preparation procedures
• Conduct routine checks to maintain cleanliness and organization
• Address issues promptly to maintain standards
• Cash Handling & Financial Responsibility
• Follow all cash handling procedures including register operation and reconciliations
• Assist with preparation of deposits as assigned
• Support loss prevention and adherence to cash control procedures

Teamwork and Communication

• Communicate effectively with Team Members and management
• Support collaboration across shifts to ensure consistency
• Escalate issues appropriately when needed

What Success Looks Like

• Consistent and efficient shift execution
• A supported and engaged team performing to standard
• Strong adherence to food safety and operational procedures
• Effective communication and teamwork
• A clean and organized restaurant environment

Qualifications

• Previous restaurant or retail experience preferred
• Prior leadership or team lead experience preferred
• Prior training or onboarding experience preferred
• Ability to lead a team in a fast-paced environment
• Basic understanding of restaurant operations and food safety
• Experience with cash handling procedures
• Strong communication and organizational skills
• ServSafe Certification preferred (or ability to obtain)
• Must be authorized to work in the United States
• Flexible part-time availability including evenings, weekends, and holidays

Physical Requirements

• Stand and walk for extended periods
• Lift up to 40 lbs
• Bend, stoop, and perform repetitive movements
• Work in a fast-paced restaurant environment

Compensation and Benefits

• Competitive hourly pay
• Weekly pay
• Referral bonus opportunities

Training and Development

• 4-week structured, in-restaurant training program
• Hands-on experience in operations, food safety, and shift leadership
• Ongoing coaching and development
• Growth Opportunity
• Path to Assistant Manager and future leadership roles
• Development of foundational leadership skills

Additional Benefits

• Free and discounted meals
• Paid training
• Benefits available for eligible team members

Additional Information

Employment is contingent upon background checks where permitted by law. M&M Custard, LLC is an equal opportunity employer. Employment is at-will.