Customer Service Representative

Customer Service Coordinator

Pointe Pest Control uses the finest products available in the industry. We keep our customers safety the top priority, as well as our environment's best interest, while keeping a service that is effective and of value. Pointe Pest Control uses only the most effective, high quality pest control products in the industry.

Position: Customer Service Coordinator

Location: Springfield, IL (onsite role)

Position Type: Full-Time

Schedule: Monday-Friday hours will shift between 7am-7pm, with a rotating Saturday schedule

Hourly Rate: $18.50

Key Responsibilities:

• Manage incoming calls and customer inquiries.
• Document call details clearly across multiple systems.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company's products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Qualifications & Requirements:

• High school diploma or equivalent required; college degree preferred.
• Customer Service experience required.
• Strong Communication skills effectively through verbal, written and in person.
• Strong customer service and in-person presentation skills.
• Strong attention to detail and accurate record keeping.
• Self-motivated and results driven.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac
• Pass a background check.
• Pest Control experience preferred but not required.

Why Join the PestCo Team?

Comprehensive Benefit Plans:

• Overtime, Commissions, and Bonuses (for applicable roles)
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• Employee Assistance Program
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• Educational Resources and Training provided on-the-job.

Medical Benefits are effective on the 1st of the month following the date of hire.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.