Implementation & Training Specialist

Job Description

Job Description

We are seeking an Implementation & Training Specialist to guide dealership service staff through the onboarding and training process of our SaaS Dealer Management System (DMS). This is a highly customer-facing role where you will be responsible for ensuring a smooth transition to our platform, conducting onsite training, and serving as a consultant for dealership teams.

We’re looking for someone with strong interpersonal skills, technical aptitude, and the ability to train and support users in a fast-paced environment.

Key Responsibilities:

• Onsite Training & Support: Conduct training sessions for dealership service teams on our SaaS DMS, ensuring they are comfortable using the system.
• Implementation Assistance: Assist with system setup, troubleshooting, and best practices for workflow optimization.
• Customer Engagement: Serve as the point of contact during implementation, addressing questions and concerns.
• Technical Guidance: Demonstrate a strong understanding of our software and related tools, ensuring customers can navigate and utilize the system effectively.
• Travel: Travel up to 85% of the time to customer locations for training and onboarding sessions.

Qualifications & Skills:

• Ability to handle various personalities, emotionally intelligent, and adaptable in different dealership environments.
• Able to quickly learn new software, troubleshoot issues, and guide users through technical concepts.
• Familiarity with Microsoft products (Word, Excel, Outlook), tablets, and basic computer operations.
• Clear communication, patience, and confidence in leading training sessions.
• Proactive in providing support and ensuring a positive customer experience.

This role offers a fantastic opportunity to gain hands-on experience in SaaS implementations while traveling and working directly with clients. If you are tech-savvy, a great communicator, and enjoy helping people learn new systems, we’d love to hear from you!

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!

RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT!

RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success.

Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business!

Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!

Company Description

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!\r\n\r\nRightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT!\r\n\r\nRightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success.\r\n\r\nCandidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business!\r\n\r\nClient Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!