Chief Nursing Officer - Carondelet St. Joseph's

Job Summary The Chief Nursing Officer provides strategic leadership as the senior executive responsible for all nursing and other patient care functions within the hospital organization. The role assesses, plans, coordinates, implements, and evaluates nursing practice at the facility level, ensuring high quality, safe, and appropriate nursing care, competency of staff, and effective resource management. Responsibilities Retaining Great People at the Facility Collaborate with human resources and other team members to select, onboard, orient, and provide coaching for direct reports. Evaluate and monitor facility‑level people pillar statistics, participate on related calls, as necessary. Consider and/or implement nurse residency programs to ensure pipeline for facility. Collaborate with team members to formulate programs to enhance work‑life balance. Partner with related team members to promote a safe work environment based on zero tolerance for sexual harassment, workplace violence, and abusive conduct. Collaborate with related team members to promote an effective facility‑level competency program. Collaborate to promote a robust employee development and education program that responds to the unique needs of employees across the career continuum. Work cohesively with related team members to develop and implement recruitment and retention strategies that ensure a qualified and stable workforce. Participate in workforce planning to ensure an adequate and competent workforce. Support the design of effective and competitive compensation and benefits programs. Communication and Relationship Building Effectively communicate with all internal and external constituents, including staff, colleagues, and physicians. Communicate and administer human resource programs and procedures in accordance with established policies. Manage organizational relationships in a manner which builds mutual trust and respect; establish trust and collaborative relationships. Address and manage conflict in a constructive and productive manner. Give timely feedback and reinforce positive behaviors. Leadership Influence Create and communicate a compelling shared vision. Develop effective strategies for addressing organizational priorities. Develop, communicate, and monitor performance expectations. Formulate objectives, goals, and specific strategies related to the organization’s mission and vision. Understand effective organizational outcome measures to balance cost, quality, and service. Measure and analyze performance from the learning and growth, business process, customer, and financial perspectives. Promote a results‑oriented environment. Develop succession plan for nursing leadership. Demonstrate effective change management and serve as an organizational change agent. Coach and mentor aspiring nurse leaders. Creating an environment in which professional and personal growth is an expectation. Articulate the application of ethical principles to operations. Manage organizational and individual performance with appropriate rewards. Represent nursing and patient care issues within the organization’s governance and medical staff structures. Represent nursing and patient care in strategic planning and quality initiatives with the governing body. Educate board members and physicians regarding healthcare/value of nursing care. Diversity Create an environment that recognizes and values diversity. Develop processes to incorporate cultural beliefs into care. Design strategies that address the unique needs of a diverse workforce, patient population, and community. Assess the current environment and establish indicators of progress toward cultural competency. Shared Decision‑Making / Shared Leadership Engage staff and others in decision‑making. Promote decisions that are patient‑centered. Provide an environment conducive to opinion‑sharing. Promote systems thinking as a value in the nursing organization. Consider the impact of nursing decisions on the health care organization as a whole. Provide leadership in building loyalty and commitment throughout the organization. Synthesize and integrate divergent viewpoints for the good of the organization. Involve employees in decision‑making. Attend and participate in regional CNO calls and meetings. Clinical Practice Leadership Understand and articulate patient care standards reflected in federal and state regulation, TJC, the state Nurse Practice Act, and organizational policies and procedures. Maintain knowledge of current nursing practice and roles and functions within nursing and other healthcare disciplines. Maintain current knowledge of patient care delivery systems and innovations. Ensure that nursing practice is consistent with current standards and evidence‑based practice. Ensure that the care delivery model, clinical environment of care, and related technology are appropriate to needs of caregivers and patients. Serve as change agent when patient care work/workflow is redesigned. Advocate use of documented best practices. Teach and mentor others to routinely utilize evidence‑based data and research. Assure that the clinical perspective is included in organizational decisions. Support regional senior director and Tenet CNO. Academic Relationships Provide a supportive and stimulating learning environment for nursing students. Participate in the academic community through advisory and collaborative efforts. Ensure that the educational system is aligned with organizational needs. Collaborate with nursing programs to provide required resources; evaluate graduates. Collaborate with academia in nursing research and incorporate nursing research into practice. Resource Management Demonstrate a comprehensive understanding of organizational revenue, expense performance, and capital planning. Manage fiscal, human, and material resources in a cost‑effective manner. Design and maintain effective systems for resource management in nursing. Manage patient care processes such as care management/length of stay to ensure optimal revenue. Utilize effective performance management in managing key areas of responsibility. Quality, Patient Safety and Risk Management Contribute to the development and implementation of the organization’s performance improvement program. Support the development and implementation of an organization‑wide patient safety program. Monitor and evaluate quality through public‑reported measures in collaboration with the facility DCQI and ICP, as well as national resources. Actively participate in clinical close calls. Define quality metrics by identifying the problem/process, measuring success at improving specific areas of patient care, analyzing root causes, improving the process with evidence, controlling solutions, and sustaining success. Interpret information from research. Participate in studies that provide outcome measurements. Utilize research findings for the establishment of standards, practices, and patient care models in the organization. Disseminate research findings to patient care team members. Support the development of a facility‑wide patient safety program. Support a non‑punitive environment and a reward system for reporting unsafe practices. Design safe clinical systems, processes, policies, and procedures. Allocate nursing resources based on measurement of patient acuity/care needed. Ensure staff are clinically competent and trained in their role in patient safety, performance improvement, and risk management. Support a safe culture that assures accountability and respects values and individual contributions. Incorporate safety as a design element as appropriate. Collaborate with RM to monitor and follow clinical risk trends. Identify, mitigate, and take action to correct areas of risk/liability in patient care. Facilitate facility‑level annual pressure ulcer prevalence and incidence study results with corrective action. Collaborate with related team members to monitor and evaluate a Culture of Safety through active coaching of direct reports to ensure that the culture of safety is cultivated at the facility. Support the annual AHRQ Patient Safety Survey and follow up with corrective actions. Information Management and Technology Support and embrace role in the adoption of EMR within facility. Demonstrate basic competency in technology applications related to business and clinical functions. Recognize the relevance of nursing data for improving practice. Utilize facility database management, decision support, and expert system programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems. Participate in system change processes and utility analysis. Evaluate and revise patient care processes and systems. Participate in the evaluation of information systems in practice settings. Use computerized management systems to record administrative data such as billing data, quality assurance data, workload data, etc. Use applications for structured data entry (classification systems, acuity level, etc.). Recognize the utility of nursing involvement in the planning, design, choice, and implementation of information systems in the practice environment. Demonstrate awareness of societal and technological trends, issues, and new developments as they apply to nursing. Demonstrate proficient awareness of legal and ethical issues related to client data, information, and confidentiality. Read and interpret benchmarking, financial and occupancy data. Service Monitor and evaluate service indicators in collaboration with related team members at the facility level. Facilitate education of employees related to service. Actively facilitate Physician satisfaction survey, monitor results and collaborate with facility team members to develop and implement action plans. Monitor and evaluate results of annual Employee Satisfaction Survey and collaborate with related team members to develop and implement action plans. Professional Role Model Advocate for nursing. Assume personal and professional accountability. Follow through on commitments. Integrate high ethical standards and core values into everyday work activities. Maintain a professional network of colleagues. Contribute to the profession of nursing through professional organizations, publication, and other professional endeavors. Participate in the legislative process and health policy issues that impact nursing and health care delivery. Qualifications Candidate Experience, Attributes and Education Requirements At least five years of progressive management experience in a facility environment as an Associate Chief Nursing Officer or Nursing Director of multiple, complex nursing departments. Highly effective interpersonal and communication skills. Proven leadership ability and facility operational expertise. Ability to serve as role model and advocate for the professional discipline of nursing. Strong labor relations background. Individual able to effectively and efficiently organize patient care promoting optimal outcomes, patient safety, and patient, physician, and employee satisfaction. Individual with proven success recruiting, retaining, and developing staff. Lead in complying with regulatory standards, rules, and laws. Professional Attributes Proven ability to identify the need for change, anticipating, recognizing, and creatively solving resistance to change; working with others to view change as a challenge and opportunity for growth. A credible nurse leader who utilizes communication, coaching, sponsorship, and training to successfully manage the people-side of change. Positive, creative, and innovative with strong understanding of the business aspects of healthcare and acumen to play a substantive role in developing strategies, budgets, and business plans. Financially astute, with a solid understanding of cost issues and initiatives. Leader by example, able to articulate a clear vision and expectations for patient care services and other areas of responsibility. Personal Attributes Individual of highest personal and professional integrity, principle, and knowledge, earning respect and support when making difficult decisions and choices. A collaborative and operational manager who will give employees a voice and encourage full participation of all team members. Excellent interpersonal skills; a dedicated listener, comfortable in a variety of settings dealing with diverse constituencies; a broad thinker. Ability to communicate clearly and effectively both verbally and in writing. A leader who will inspire confidence and establish a sense of common direction and vision for the medical staff. Education/Certifications Academic degree in Nursing required; post‑graduate degree in Nursing or related field (Health Administration, Business, Public Health, or Management) required. Active and current registered nurse license in the state of residence/practice required. Current CENP or NEA certification preferred. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program. For more information, visit The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. #J-18808-Ljbffr Tenet Healthcare