Customer Service Representative

Location: Hackettstown, NJ (Onsite)
Pay: $20-$22/hour

Duration - 4-6 mth with opportunity to be extended (if this were to go direct hire, salary is up to 65K)
Schedule: Monday-Friday, 9:00 AM - 5:00 PM
Start Date: ASAP

Overview:

We are seeking a detail-oriented Customer Service Representative with a background in manufacturing or electronics to support daily customer interactions and order-related inquiries. This individual will serve as a key point of contact for customers, ensuring timely issue resolution and coordination with internal teams.

Responsibilities:

• Respond to incoming customer inquiries via phone and email, addressing questions related to orders, returns, and product issues
  
• Manage and resolve return requests, ensuring accurate processing and timely follow-up
  
• Route customer concerns and technical issues to the appropriate internal departments (e.g., operations, logistics, or technical teams)
  
• Track and document customer interactions, resolutions, and order updates within internal systems
  
• Collaborate with cross-functional teams to ensure efficient issue resolution and customer satisfaction
  
• Maintain professionalism and accuracy in all customer communications
  

Qualifications:

• Prior experience in customer service within a manufacturing or electronics environment required
  
• Strong communication skills, both written and verbal
  
• Ability to multitask and manage multiple inquiries in a fast-paced setting
  
• Detail-oriented with strong problem-solving skills
  
• Experience working with ERP systems preferred
  

Preferred Skills:

• Familiarity with Epicor ERP is a plus (training provided)
  
• Proficiency in Microsoft Office (Excel, Word, Outlook)
  

Pay Details: $20.00 to $22.00 per hour

Search managed by: Tracy Galarza


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.