Housing Operations Coordinator

Housing Operations Coordinator Location: San Antonio, TX Regular/Temporary: Regular Job ID: 15557 Full/Part Time: Full Time Position Information The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence—advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Salary Range : $46,332 annualized. Job Type : Full Time Posting Close Date : Applications will be accepted through 11:59 PM CDT on 07/01/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications has been received. Required Application Materials Resume is required Cover Letter is preferred Job Summary The Housing Operations Coordinator serves on the Housing and Residence Life team. This role is responsible for directing the assigned functional area within the department, often working within internal and external stakeholders. For this role, functional assignments are flexible and will be re-evaluated as needed. The position assists with the development and delivery of administrative and operational initiatives that support a comprehensive year-round residential program. The Coordinator shares responsibility for the operational execution of housing functional areas, including customer service, communications, leasing, housing software management, and summer conference operations. This role shares the management and supervision of Housing Administration student personnel. The Coordinator works to achieve housing occupancy, customer service, and revenue-generation goals, collaborating with various departments and campus stakeholders on programs, initiatives, and services; ensuring that operations are effective and efficient; maintaining the confidentiality of student information and accurate data; and ensuring compliance with applicable laws, regulations, policies, and procedures. The position utilizes and manages third‑party software as a key component of housing services and participates in leasing and recruitment events in conjunction with key stakeholders involved in recruiting students to UT San Antonio. Core Responsibilities Hires, trains, and supervises Housing Administration student personnel. Ensures staff are well‑trained, communicate accurately, and provide excellent customer service. Communicates effectively, utilizes software to serve customers, and assists Housing Administration as necessary to achieve goals and objectives. Supervises Residence Life student personnel regarding housing administration expectations and procedures. Manages recruiting, contracts, assignments, occupancy, and customer service procedures designed to achieve housing administration objectives. Ensures accurate billing for academic, full‑year, summer, and summer‑conference charges. Assists with the creation, operation, and maintenance of move‑in and move‑out processes. Ensures that communication regarding processes is accurate and effectively distributed. Coordinates with Housing Facilities to manage and complete room turns and opening preparations according to desired occupancy schedules. Serves as the main point of contact with Housing Facilities. Utilizes the housing software to enter, modify, and update student information, manage room assignments and rent assessments, communicate with current and prospective residents, and generate reports and statistical data. Oversees accurate and timely data entry and data processing within the housing software. Oversees housing access control, safety, and security systems to ensure consistent and accurate operations. Responds promptly to safety and security issues impacting the residential community, including summer conference groups. Oversees summer conference operations including recruitment, communication, personnel, and billing. Collaborates with Events Management on all phases of the process. Coordinates facility‑use arrangements with Housing Facilities. Collaborates with special interest and summer conference housing partners to designate space, confirm program participation for eligible students, and assign students as requested. Ensures effective and timely communication with customers. Identifies and escalates priority communication elements to the Executive Director. Provides counseling and mediation support for students with housing concerns as required. Provides leadership and direction for special tasks and other duties as needed or assigned. Participates in recruiting and leasing events on and off campus. Assists with updates for housing software, systems, publications, and materials. Reviews and ensures the website is updated regularly with accurate information. Manages designated social media channels. Required Qualifications Bachelor's degree in a related field, by date of hire. One (1) year of related work experience. Ability to maintain the security and integrity of UT San Antonio and its infrastructure. Preferred Qualifications Two (2) years of related work experience. Knowledge, Skills, and Abilities Communication Collaboration Leadership Interpersonal Skills Confidentiality Working Conditions Primary work location will be on campus. Typical university office atmosphere. Some weekend or after‑hours work related to recruiting events, customer visits, and major check‑ins. Physical Demands Ability to exert up to 20 pounds of force to lift, carry, push, pull or otherwise move objects. This position will work primarily on campus . Travel and parking expenses are the employee's responsibility. This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire. Equal Employment Opportunity As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the affirmative action program in compliance with all government requirements to ensure nondiscrimination. #J-18808-Ljbffr