General Manager

First Watch - Your Daytime Cafe!

First Watch is the fastest growing Breakfast, Brunch, and Lunch concept in the country with over 400 units and is looking for restaurant managers. Capstone Concepts has 11 franchised locations in Tennessee and Asheville, North Carolina. Do you love mornings, the smell of bacon, and most importantly an innate passion for serving others? Then we could be your new family!

A few of the perks? Not just the coffee but also home by sundown, No Night Shifts EVER and many growth opportunities. As we grow, you grow! We love to promote from within and we offer extremely competitive benefits to our salary and hourly team members.

We are looking for General Managers, Assistant General Managers, and Café Managers for all locations. Details regarding training will be discussed in interview.

CURRENT LOCATIONS:

Knoxville / Johnson City, TN = 6

Chattanooga, TN = 3

Asheville, NC = 2

FUTURE LOCATIONS:

Oak Ridge, TN (Early 2025)

Capstone Concepts-Franchises of First Watch

#capstoneconcepts

The General Manager’s primary purpose is to develop restaurant management and hourly staff to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or culture of the concept. The General Manager is responsible for the success of the operation within their control. 

ESSENTIAL DUTIES: 

• The General Manager is responsible for supporting the mission, vision, and values of First Watch Restaurants through all they do in their role every day.
• Develop and maintain a culture of accountability, integrity, service and trust where team members understand their roles and customers are priority.
• Develop a management team for future growth. Always be conscious and aware of talent and opportunities to “grow your employees.” 
• Provide management coverage and direct supervision of operations in an individual restaurant.
• Exercise basic shift-to-shift financial control to meet the restaurant sales, revenue, and profitability goals.
• Meet or exceed period budget and profitability goals.
• Provide hands-on leadership when working in unit. Work all positions and provide team feedback daily. 
• Provide efficient and professional service to meet or exceed customer expectations.
• Respond to customer feedback and handle customer concerns/needs. 
• Ensure all policies, procedures, and training for team members are being followed. 
• Participate in certification of team members. 
• Develop Black Hat and Black Apron team members. 
• Set standards so the restaurant maintains the highest level of cleanliness.
• Participate in bi-we