Senior Customer Service Representative

Full-time

Description

Joe Hillman Plumbers, Inc in Davie, FL is looking to hire a full-time Senior Customer Service Representative in the home services industry who is friendly and knows how to provide top-quality customer service. Are you a people person with great communication skills? Would you like to join an established company within an essential industry ? If so, please read on!

This position earns a competitive wage of $22-$25/hr (depending on experience). We provide solid benefits and perks , including medical, dental, vision, a 401(k) plan with match, paid holidays, paid vacation time and personal time off, and supplemental insurance . If this sounds like the right opportunity for you, apply to join our office today!

ABOUT JOE HILLMAN PLUMBERS, INC

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 38 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

ESSENTIAL RESPONSIBILITIES:

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Maintain accurate customer records, work orders, and service logs in our database.
• Coordinate and schedule service appointments.
• Assist with billing inquiries and process payments.
• Relay important information between customers, technicians, and the office staff.
• Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services.
• Assist with various administrative tasks as needed to support the team and improve workflow.
• Address customer concerns, provide information about our services, and resolve issues to ensure customer satisfaction.

Requirements

QUALIFICATIONS FOR A COLLECTIONS SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE (CSR)

• High School diploma, or GED equivalent.
• Experience as receptionist or customer support representative, preferably in the home services industry (plumbing, HVAC, electrical).
• Experience working in Service Titan a plus but not required. 
• Demonstrated computer proficiency using Microsoft Office Suite (Word, Excel, etc.) or equivalent software, the internet, email messaging, and a variety of software applications.
• Strong interpersonal and communication skills and the ability to work effectively with diverse population.
• Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
• Attendance, time management and punctuality are very important traits for this role.

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

This full-time administrative position typically works during business hours at our office. Some after-hours and weekend customer service work is available with an additional incentive for working a rotating on call schedule.

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Salary Description
$22-$25/hr