Field Support Lead

Field Support Lead

Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, our client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries.

Onsite in Milpitas, CA

Responsibilities:

• Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings.
• Assist network support and infrastructure teams with troubleshooting and projects.
• Support Client SPOC with Reliability Calls for high-priority tickets (P1/P2) investigation and resolution.
• Aid local hardware support team with printers and shop floor peripherals.
• Coordinate application support incidents in the manufacturing plant.
• Act as a SPOC for BUIT (Business Team) Local support and external vendors.
• Resolve connection issues with weighing scales, including MOXA replacements and network components.
• Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues.
• Test network connectivity changes, including wireless and patching.
• Coordinate client application installations and ensure proper functioning.
• Liaise with equipment vendors for repair and maintenance.
• Provide initial troubleshooting for application issues and coordinate/escalate to resolution.
• Support IQOQ testing and technical change control activities.

Qualifications/Skills:

• Minimum 5 years of experience in Site IT support and incident management.
• Proficient in ITIL process and Service Asset Management.
• GxP knowledge strongly desired.
• Knowledgeable in network infrastructure
• Ability to work independently and provide off-hours support.
• Strong multitasking and coordination skills.

Preferred Additional Skills:

• Pharma manufacturing experience, with IT Infra knowledge.
• MES knowledge is an added advantage.
• Cross Team/Dept Coordination.
• Familiarity with general Project Management principles
• Knowledge of multiple Operating Systems DBs.

Skills

Mandatory Skills : Shopfloor Field Support.

Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.