Assistant Manager

Assistant Manager (Restaurant Operations)

M&M Custard, LLC | Franchisee of Freddy's Frozen Custard & Steakburgers

Position Summary

The Assistant Manager supports the General Manager in overseeing all aspects of restaurant operations, with a primary focus on executing daily operations, developing team members, and driving consistent performance. This role serves as a key member of the restaurant leadership team and is responsible for leading shifts, reinforcing standards, and supporting the development of Team Members and Shift Managers. This position is designed for a leader who is preparing to advance to a General Manager role by building strong operational and leadership capabilities.

Key Responsibilities

• Team Support and Development
• Provide direction, coaching, and support to Team Members during shifts
• Reinforce performance expectations and promote accountability
• Support a positive, team-oriented work environment
• Assist in developing team members through on-the-job coaching and feedback

• Operational Execution
• Lead shifts and ensure execution of quality, service, cleanliness, and speed
• Financial & Labor Support
• Support labor and cost management
• Follow cash handling and deposit procedures
• Utilize reporting tools to support performance

• Standards, Safety & Compliance
• Ensure adherence to operational and food safety standards
• Conduct routine checks during shifts
• Address issues and escalate when needed

• What Success Looks Like
• Consistent shift execution
• Well-trained and supported team
• Strong communication and teamwork
• Clean and organized restaurant

Qualifications

• 12+ years of restaurant or retail leadership experience
• Supervisory or Shift Manager experience preferred
• Knowledge of POS, BOH systems, and operations
• Experience with cash handling procedures
• Strong communication and organizational skills
• ServSafe Certification preferred
• Authorized to work in the United States
• Flexible availability

Physical Requirements

• Stand and walk for extended periods
• Lift up to 40 lbs.
• Bend, stoop, and perform repetitive movements
• Work in a fast-paced restaurant environment

Compensation and Benefits

• Competitive hourly pay
• Weekly pay
• Referral bonus opportunities

Training & Career Development

• Structured training program
• Ongoing development opportunities
• Path to General Manager

Additional Benefits

• Free and discounted meals
• Paid training
• Benefits available for eligible team members

Additional Information

Employment is contingent upon background checks where permitted by law.

M&M Custard, LLC is an equal opportunity employer.

Employment is at-will.