Fitness Trainer

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing, is seeking a Fitness Trainer to provide excellent customer experience and support. Job Summary The Fitness Trainer will be responsible for creating a positive member experience through fitness knowledge and support. Essential Duties and Responsibilities Conduct and run the Planet Fitness View email address on click.appcast.io program, including creating and following the schedule. Consult with members regarding their fitness goals and instruct them on how to properly and safely use equipment. Create bi‑weekly updates consisting of a variety of exercises. Meet class requirements based on club size and member traffic. Assist in front desk related activities, including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Assist with new member sign‑up. Take prospective members on tours. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Qualifications/Requirements A passion for fitness and health. Upbeat and positive attitude. Punctuality and reliability are a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Current CPR Certification required. Nationally Certified Training Certificate required. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter commercial cleaning products during shift. All team players are required to wear masks at all times while in‑club. Members are required to follow all state & local mask mandates. We maintain strict cleaning protocols to sanitize equipment and facilities. Benefits 401(k) matching. Employee discounts. Health insurance. Opportunity for advancement. Paid time off. Benefits & Perks Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay. Every team player receives a free Planet Fitness Black Card Membership. Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources. Paid Time Off (PTO) and Paid Parental Leave are offered to all eligible team players. Health Insurance Benefits are offered to all eligible team players. #J-18808-Ljbffr Planet Fitness, Inc.