Customer Service Representative

Customer Service Representative
Location: Louisville, KY 40208
Industry: Manufacturing
Job Type: Temp-to-hire
Pay: $22.00/hr
Schedule: 1st Shift | Mon-Fri | 7:30am-4:30pm


Overview


Snelling is seeking a detail-oriented Customer Service Representative (CSR) to support a leading manufacturing company. This role manages order entry, customer communication, and logistics coordination across six U.S. facilities. Ideal candidates thrive in a fast-paced environment and can quickly learn Nexus, the company's proprietary order and billing system.


Key Responsibilities


Receive, enter, and schedule customer orders via phone, email, and fax.
Accurately process orders in Nexus, including scheduling and customer confirmations.
Provide product, service, and shipment information while resolving inquiries or issues.
Maintain accurate records of customer interactions and order activity.
Coordinate with plant operations, sales, accounting, and logistics teams.
Monitor shipments, assess delays, and communicate updates to customers.
Recommend process improvements in products, shipping, or service.
Handle account changes, reschedules, service adjustments, and escalated concerns
Perform additional duties as assigned.


Qualifications


Strong communication and customer service skills.
Ability to manage shifting priorities and complex order details.
Experience in logistics, shipping, or manufacturing customer support preferred.
Proficiency with computer systems; ability to learn new software quickly.


Benefits


Medical, Dental, Vision, and Life Insurance (eligible after 45 days)
Weekly electronic pay
Stable, full-time schedule with long-term career potential
How to Apply
Submit your resume for immediate consideration. Qualified candidates will be contacted promptly to schedule an interview.

Our Commitment to Fair Hiring:

HireQuest does not discriminate on the basis of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or other legally protected group status in making hiring or employment decisions.


We welcome candidates from all backgrounds, industries, and abilities to join our team. HireQuest is a global workforce solutions provider offering everything from on-demand staffing to executive recruiting through our core brands: HireQuest Direct, MRINetwork, Snelling, and TradeCorp. Recognized by SIA as one of the "Largest Staffing Firms" and "Fastest Growing Staffing Firms," we take pride in building inclusive teams. To ensure every applicant has a positive experience, our hiring and interview process is designed to meet diverse needs. If you require a reasonable accommodation during your application or interview, please contact [email protected] .