Manager, HR Operations

Brand Overview At maurices, we’re all about feel-good fashion for real life. We’re committed to our service with style promise and to offering affordable fashion that takes women from workday to weekend—and all of life’s adventures in between. With inclusive sizing from 0–24, maurices is known for versatile styles across key categories like denim, dresses, tops, and more. We’ve been doing this since 1931, and today you’ll find us in over 800 communities across North America and online at maurices.com. Position Overview The Manager, HR Operations leads both HR systems (HRIS) and HR service delivery functions to ensure efficient HR support, strong data governance, and scalable, compliant processes across the organization. This role is responsible for overseeing HRIS Analysts and HR Coordinators (HR Contact Center), balancing system governance with high‑quality associate and leader support. The Manager, HR Operations partners closely with HR, Talent, Payroll, Benefits, IT, and Field leadership to deliver reliable HR operations that support the full employee lifecycle—from hire to exit—while continuously improving systems, processes, and service experience. Key Responsibilities Lead and develop HRIS Analysts and HR Coordinators (HR Contact Center), providing clear priorities, performance expectations, and ongoing coaching Design, implement, and maintain a tiered HR support model (Tier 1 HR Support; Tier 2/3 HRIS) with defined ownership, escalation paths, and service levels Balance team capacity, skills, and workload to meet business demand while enabling career development and cross‑training Manage Core HCM data including employee records, job data, organizational structures, and position management Establish and enforce data governance standards to ensure accuracy, consistency, and audit readiness Review and approve mass data changes, structural updates, and complex corrections Monitor data quality trends and drive corrective actions Lead the delivery of consistent, timely, and high‑quality HR support through the HR Contact Center Drive effective communication, escalation, and closure of complex or sensitive issues Establish service‑level agreements (SLAs) and quality assurance practices to ensure consistent service Analyze HR ticket trends to identify opportunities for automation, process improvement, and self‑service enablement Partner with HRBPs, Total Rewards, and Talent Acquisition to ensure accurate guidance and consistent associate experience Oversee operational support for recruiting, onboarding, and requisition management systems (Workday, Phenom) Confirm system workflows support compliant, efficient hiring and onboarding for corporate and field roles Partner with Talent Acquisition and Field leadership to support high‑volume Field New Hire activity Coordinate completion of new hire data, onboarding tasks, and system access accurately and on time Translate HR policies and programs into efficient, scalable operational processes Document and maintain HR operations procedures and workflows Lead continuous improvement efforts to simplify processes, improve user experience, and reduce manual work Support change management, training, and adoption of new or enhanced processes Oversee HR system configuration, testing, and release management through the HRIS team Implement change intake and prioritization processes for system enhancements and fixes Govern security and user access, ensuring appropriate controls, approvals, and segregation of duties Oversee HR system integrations with external vendors (payroll, benefits, time & attendance, etc.), including issue resolution and testing Deliver accurate dashboards, operational reports, and analytics to support HR and business leadership Maintain consistent data definitions and reporting standards Use reporting insights to identify trends and drive operational improvements Ensure HR systems and processes support regulatory and company compliance requirements Own annual policy reviews and Associate Handbook updates Drive audit readiness, system documentation, and remediation activities Manage unemployment administration operations, including data accuracy, vendor coordination, and internal workflows Partner with Legal, Payroll, and Benefits on compliance‑related initiatives Education, Skills and Experience Requirements Bachelor’s degree in human resources, Business, Information Systems, or related field preferred 5+ years of progressive HR Operations, HRIS, or HR Systems experience 2+ years of people leadership experience Hands‑on experience with HCM systems (Workday preferred) Strong understanding of HR processes, data governance, compliance and service delivery Preferred: Retail or multi‑location workforce experience Experience supporting high‑volume field or hourly employee populations Experience building or refining HR service delivery or HRIS operating models Advanced reporting and analytics experience HR certification (SHRM‑CP, SHRM‑SCP, PHR, or SPHR) Key Competencies Operational excellence and attention to detail Strong problem‑solving and process optimization skills Ability to translate business needs into system solutions Change management experience, including leading system and process changes, managing stakeholder impacts, and driving user adoption through communication and training Clear, confident communicator with technical and non‑technical audiences Strong partnership mindset across HR, IT, Finance, and Operations Location Corporate Office—maurices, Duluth, MN 55802 Position Type Regular/Full time Pay Range Annual Salary: $95,000.00 - $110,000.00 (eligible for annual incentive compensation based on company performance) How We Work Our Smart Work program pairs the best of in‑person collaboration with the flexibility to work remotely, guided by business needs and the nature of each role. Corporate associates work at least three days a week in our offices, with teams setting core days to brainstorm, build relationships, and move work forward. The goal is simple: help you do your best work, stay connected to your team, and maintain healthy work‑life balance. What We Offer Full‑time associates are eligible for a suite of benefits including medical, dental, vision, flexible spending accounts, accident, critical illness, and hospital indemnity coverage, voluntary life, spouse and child life insurance, long‑term disability coverage Basic Life Insurance and Short‑Term Disability coverage at no cost Wellbeing platform access with Personify Health Employee Assistance Program for associates and families 401(k) eligibility after 6 months of employment with immediate vesting and Safe Harbor matching contribution Tuition Assistance program available after 1 year of employment PTO benefits including vacation (with accrual or flexible options based on role), annual sick time awards, holiday pay, and two weeks of New Parent Leave (birth, adoption, or foster placement) Continuous learning opportunities and associate resource groups Access to a state‑of‑the‑art onsite Fitness Facility for Duluth‑based associates Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. #J-18808-Ljbffr Maurices Incorporated