JAG Program Quality Specialist

Job Description

Job Description

Grow with Purpose at Forward Service Corporation (FSC)& Make a Lasting Impact on Your Community.

Forward Service Corporation (FSC) is a nonprofit organization dedicated to empowering individuals to overcome barriers, achieve financial stability, and reach their full potential. Since our founding in 1979, we have provided workforce development, training, and supportive services across Wisconsin. Our work is guided by a people-first philosophy, a strong commitment to diversity and inclusion, and a belief that every person deserves the opportunity to thrive. If you're looking for a career where you can make a true difference—and feel great doing it—this is the place for you.

Position: JAG Program Quality Specialist
Location: Work from home (needs to be located in Wisconsin)

In this role, you will help ensure the quality, compliance, and effectiveness of Forward Service Corporation's Jobs for America's Graduates (JAG) program. You will support program staff through technical assistance, training, data management, and quality assurance activities while helping maintain program standards and reporting requirements. Your work will contribute to continuous improvement and help ensure students receive high-quality services and opportunities for success.

• Oversee program quality and compliance by conducting file audits, reviewing program documentation, completing classroom observations, identifying areas for improvement, and developing tools and recommendations to support program standards and compliance requirements.

• Manage program data and reporting by administering student tracking and database systems, conducting regular data quality reviews, preparing monthly, quarterly, and annual performance reports, and providing technical training and support to staff.

• Provide program support and continuous improvement by developing and updating program materials, training and assisting JAG Specialists, supporting onboarding and classroom needs, identifying program risks, and providing technical assistance to staff across the service area.

• Competitive starting wage: $58,609.79

• 13 paid holidays , including Juneteenth & Indigenous Peoples' Day

• Generous paid time off beginning at four weeks annually

• Comprehensive benefits package, including:

  • HMO & Dental

  • 100% company-paid Vision, Life, and Disability Insurance

  • Matching 401(k) plan

• A professional environment with a strong culture of support and respect

• Bachelor's degree with at least one year of related experience in program compliance, audits, and/or JAG program reporting, or an equivalent combination of education and experience

• Knowledge of program compliance requirements, audit processes, and grant reporting standards

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines

• Advanced knowledge of student or program database systems, including Blumen or comparable platforms, with the ability to generate reports, review data quality, and train staff

• Strong written and verbal communication skills, including the ability to prepare reports, develop program materials, and provide training and technical assistance

• Ability to work independently, exercise sound judgment, maintain confidentiality, and build effective working relationships

• Intermediate proficiency with Microsoft Word, Excel, and PowerPoint

• Ability to type at least 30 words per minute with 95% accuracy

• Valid driver's license, reliable vehicle, and ability to meet FSC's insurance requirements

• Ability to travel throughout Wisconsin and occasionally out of state for meetings, training, and conferences

• Must successfully pass an annual criminal background check

At FSC, you'll find more than a job—you'll find purpose. If you are detail-oriented, enjoy working with data and systems, and are passionate about supporting programs that create opportunities for young people, we encourage you to apply.

Join our team and use your skills to strengthen JAG-Wisconsin programs, support the staff who serve our students, and help ensure high-quality services that make a lasting difference.

At Forward Service Corporation we seek diversity. Differing perspectives lead to innovation. We are an equal opportunity employer and invite applications from candidates from all backgrounds. All qualified candidates will receive consideration for employment and promotion without regard to age, ancestry, arrest or conviction record, color, creed, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity or veteran status.