Associate Account Manager

Expedia Group Job Opportunity

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Introduction to the Team

Coaches and supports customers to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions. In this role, you will:

• Begins developing relationships with customer or their account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account.
• Develops understanding of customer's business issues through appropriate organization channels.
• Recommends products, services, and insights that will meet customer needs.
• Completes basic account plans that outline tactics to acquire and/or maintain business.
• Acquires a basic understanding of how the department operates and fits into the larger organization.
• Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers.
• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers.
• Guides accounts to valuable insights and presents insights that can benefit account and organization.
• Gathers data/information on potential ideas and solutions to address a business need.
• May document components of a business case for change at the direction of more senior colleagues.
• Develops a working knowledge of the company's standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learns when to partner with legal resources to modify or adjust standard contract terms.
• Learns the contract negotiation process and how to complete contractual arrangements.
• Exchanges simple information in straightforward situations to gain the support of others.
• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
• Identifies the key stakeholders in decision making for the account.
• Develops understanding of standard offerings and major areas of expertise.
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develops a broad understanding of competitors' standard products and services.
• Understands the value and application of products, technologies, and offerings to accounts and organization.
• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers.
• Learns about customer's key leaders/decision makers from internal customer relationship management system.
• Develops basic understanding of customer's industry and competitive market and/or uses company's tools to access market-specific information and insight.
• Attends meetings with customers to understand needs and expectations.
• Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations.
• Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company's products, services, and solutions.

Experience and Qualifications: Bachelor's or 0-2 years equivalent experience. Proficiency in English + local language of the market(s). Proficient communicator. Growing knowledge of sales techniques. Account management experience preferred.

The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.