Remote Retention Specialist

AnewHealth is a leading pharmacy care management company focusing on complex chronic needs, providing comprehensive pharmacy services, pharmacy benefit management, and specialized support for PACE. Responsibilities Answer inbound calls from ExactCare’s existing patient base. Assist with general inquiries, making payments, and questions regarding claims. Handle patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients. Maintain a consistently positive attitude and patient‑first approach to deliver stellar service to all patients. Maintain current knowledge of products and services offered. Perform other duties as assigned. Skills & Abilities Strong attention to detail and accuracy. Strong prioritization and organizational skills. Ability to use multiple software programs. Maintain a high degree of confidentiality on behalf of patients. Passion to help people and enrich their lives. Requirements Must be 18+ years of age. High school diploma / GED required. 1+ years of experience in collections activities or customer service. Experience in a high volume, phone‑based environment. Eligibility to work in this country. Benefits AnewHealth offers a comprehensive benefit package for full‑time employees that includes medical/dental/vision, flexible spending, company‑paid life insurance and short‑term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. Equal Opportunity AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. Applicants must be eligible to work in this country. #J-18808-Ljbffr