Customer Success Manager

Customer Success ManagerProvide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day to day Project Manager flow of work includes but is not limited to the following: Working directly with clients to determine the scope of a new project through phone calls, email, and site visits as required. Managing simultaneous project budgets to ensure all time and material cost are captured and that the project stays within Vista's allotted budget. Maintaining existing client relationships which may include: visiting client, dining with client, and or attending work related events with clients.Responsibilities:Act as liaison between client and CEOPrepare proposals and budgets for projectsGenerate project drawings, plans and specifications (Sr. Project Mgr.)Write final report for completed projectsRevenue Forecasting (Sr. Project Mgr.)Attend meetings with potential and existing clients and Conduct Site SurveysSet up new projects in and quotes in WorkflowMaxCreate project files in various office software systemsEnter project onto Excel project log tracking sheet and electronic fileManage project budgets (Sr. Project Mgr.)Manage "WIP" (work in progress) in WorkflowMaxManage billing and collection of Aging receivables 30 days and olderTrain new field techniciansReview/Approve field technician time entries (Sr. Project Mgr.)Manage field technician's quality of work (Sr. Project Mgr.)Conduct field technician quarterly and annual review (Sr. Project Mgr.)Communicate with various Laboratory personnelMonitor field equipment and supplies to ensure optimum working order and availabilityRequired Qualifications:Certified Asbestos Consultant (CAC) with CDPH certification or Professional Geologist (PG)5 years of proven project management work experience in a related field i.e., (Hazardous material abatement, construction management, geology, architecture etc.)Excellent verbal and written communication skillsAbility and willingness to travel (may include overnight stay)Proficient in MS OfficeMaintain technical certifications per industry standardsAttend required technical training per industry standardsDesired:Bachelor's degree in Industrial Hygiene, Health and Safety or related fieldBook of Soil Clients or Soil Testing Experience