Encompass System Administrator

Encompass System Administrator

The Encompass System Administrator will be responsible for the day-to-day administration, configuration, and support of ICE Mortgage Technology's Encompass LOS. This is a mid-level role well-suited for a hands-on professional who is ready to take ownership of the platform, support our operations and compliance teams, and drive continuous improvement across our loan origination workflow.

Administer, configure, and maintain the Encompass LOS platform on an ongoing basis.

Manage user accounts, roles, personas, and system access controls.

Build and maintain business rules, input forms, loan templates, milestones, and workflows.

Support and manage system integrations (credit vendors, pricing engines, doc management, AUS, etc.).

Troubleshoot and resolve system issues; serve as internal escalation point for end-user support.

Assist with system upgrades, patch management, regression testing, and release coordination.

Partner with operations, compliance, and IT teams to align system configuration with business and regulatory requirements.

Maintain thorough documentation of system configurations, change logs, and procedures.

Provide end-user training and ongoing support to loan officers, processors, and support staff.

Participate in and support post-merger system integration efforts as needed.

Required: Minimum 2 years of hands-on Encompass LOS administration experience (required). Solid working knowledge of the mortgage loan origination process end-to-end. Proficiency with Encompass Smart Client and/or Encompass Web. Experience configuring business rules, custom fields, input forms, and pipeline views. Ability to manage user access, personas, and role-based permissions. Strong analytical, problem-solving, and communication skills. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously. Detail-oriented with strong documentation habits.

Preferred: ICE Mortgage Technology Encompass certification. Experience with Encompass APIs, SDK, or reporting tools. Background in mortgage compliance or regulatory requirements (TRID, RESPA, HMDA). Experience supporting system integrations in a post-merger environment. Familiarity with Paylocity, CompenSafe, or other mortgage operational platforms a plus.

We offer a competitive compensation and benefits package, including: Base salary: $75,000 – $125,000 based on experience and qualifications. Job type: Full-time, Hybrid Health, dental, and vision insurance. 401(k) with employer contribution. Paid time off and company holidays. Professional development and continuing education support. Collaborative, growth-oriented work environment.