Veterinary Receptionist - Lacey, WA

Who we are

Hawks Prairie Veterinary Hospital is hiring a Veterinary Receptionist!

Position Details

• Role: Receptionist
• Status: Full-time
• Salary: $17.50 - $18.50 per hour based on experience
• Schedule: Flexible 4-day work week with rotating Saturday shifts

Hawks Prairie Veterinary Hospital is seeking a dedicated and professional full-time Receptionist to join our established, five-doctor veterinary team. This is a key front-desk position in a fast-paced, client-focused environment where high standards of service and efficiency are expected. As the first point of contact for clients and patients, the Receptionist plays a vital role in maintaining the professional reputation and smooth operation of the hospital. The ideal candidate is reliable, detail-oriented, and able to manage multiple priorities while maintaining a calm and courteous demeanor.

Why Our Receptionists Love Hawks Prairie

• Consistent scheduling with no nights or holidays
• Team-first culture that's supportive, fun, and big on growth
• Leadership that listens and invests in your development
• Mentorship, continuing education, and real career pathways

What Our Receptionists Bring

• Prior experience in a customer service or administrative role (veterinary or medical field preferred)
• Exceptional verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Professional demeanor, reliability, and strong work ethic
• Basic proficiency with computers and scheduling software

What You'll Do

• Greet clients and patients in a professional, welcoming manner
• Answer high-volume phone lines and respond to client inquiries
• Schedule appointments accurately and efficiently
• Process payments, manage check-ins, and check-outs
• Maintain accurate and organized client records
• Collaborate with medical and administrative teams to ensure timely patient care
• Maintain a clean, orderly, and professional front desk and lobby area

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• State license reimbursement
• VTNE exam fee reimbursement
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

If you are a motivated and professional individual seeking a stable, full-time opportunity in a respected veterinary practice, we welcome your application.

Diversity, equity, and inclusion are core values at Hawks Prairie Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.