Customer Service Representative - State Farm Agent Team Member

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2016 and is a close-knit team of four. Before becoming an agent, I spent 22 years as a State Farm team member, which gave me a deep understanding of the business and a strong foundation in customer care and service excellence.

Giving back is a big part of what we do. Im actively involved with Operation Warrior Resolution, supporting mental health and overall wellness, and work with the Sheriffs Department on youth education initiatives. I also enjoy participating in local walks and runs and supporting community events.

For our team, we offer PTO, holiday pay, a birthday afternoon off, strong work-life balance, and licensing paid up front to support your growth.

Our office culture is laid back, supportive, and focused on delivering exceptional customer experiences. Were looking for someone who is detail-oriented, takes pride in their work, and is committed to exceeding customer expectations. A friendly, personable approach is keysomeone customers and teammates enjoy working with. If you care about doing things the right way and want to be part of a supportive team, this could be a great fit.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tracey Ganner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.