Information Security Client Compliance Analyst

Let’s be #BrilliantTogether We are looking for a Client Compliance Analystto join our Information Security Governance, Risk, and Compliance (GRC) function. This role plays a key part in supporting our clients and internal teams by coordinating information security due diligence activities in a professional, clear, and service-oriented manner. This is a customer-facing coordination role, ideal for someone who enjoys working with people, managing requests, and ensuring a smooth, positive client experience. While prior knowledge of information security or GRC is an advantage, a strong willingness to learn and develop in this area is essential. Key Responsibilities Client & Stakeholder Communication Act as the primary point of contact for client information security due diligence requests Communicate clearly and professionally with clients, vendors, and internal stakeholders Explain information security concepts and processes in plain, non-technical language Track requests and provide regular updates to ensure expectations are managed effectively Due Diligence Coordination Coordinate the completion of client security questionnaires and due diligence requests Gather required information from internal teams (e.g. IT, Security, Legal, Compliance) Ensure responses are accurate, consistent, and submitted on time Maintain records of completed due diligence activities and supporting evidence Process & Quality Improvement Help improve templates, FAQs, and standard responses to enhance efficiency and clarity Identify common client questions or pain points and suggest improvements Support broader GRC initiatives where needed Skills & Experience Essential Excellent written and verbal communication skills Strong customer service mindset, with a professional and helpful approach Highly organized, with good attention to detail Ability to manage multiple requests and deadlines simultaneously Comfortable working with a variety of stakeholders at different levels 2- 5 years of prior experience, preferably in an information security or client facing role. Bachelor's degree preferred, equivalent experience and/or certifications also considered. Preferred Basic understanding of information security, risk, compliance, or GRC concepts Experience responding to client questionnaires or third-party assessments Familiarity with standards such as ISO 27001, SOC 2, or supplier due diligence processes Learning & Development Full support will be provided to build knowledge in information security and GRC Ideal for someone early in their infosec or risk career, or transitioning into the field A positive attitude and willingness to learn are more important than deep technical expertise Who This Role Suits This role is well suited to someone who: Enjoys working in a client-facing or service-oriented role Is confident communicating complex topics in a clear, friendly way Wants to develop a career in information security without needing a technical background Featured Benefits Medical, Dental, and Vision coverage 401(k) with a company match up to 9%, including a Safe Harbor contribution Flexible Spending Account (FSA) and commuter benefit programs Generous paid time off Volunteer Day Paid parental leave Hybrid working options Institutional Shareholder Services Inc. 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For more information, please view ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact View email address on click.appcast.io. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. 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