StorQuest Assistant Store Manager-Floater

Assistant Store Manager

When you join the StorQuest Self Storage family, you're tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

You'll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless.

The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager's absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.

Assist with responsibilities across four-six different store locations.

Assist William Warren Properties' customers during some of their most challenging times.

Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.

Become a subject matter expert on self-storage while being able to explain it all to our customers.

$18.00 - $21.00 per hour + Competitive Bonus Potential

Manage all aspects of the rental process including:

Converting a sale

Taking payments

Selling merchandise

Offering insurance

Assists customers with truck rentals at some locations

Participating in collecting past-due accounts

Guiding WWP customers on their awesome journey

Manage operational activities such as:

Inspecting the stores daily including lock checks

Maintaining an impeccable facility

Performs minor maintenance and custodial duties; cleans vacated units on a timely basis

Contact vendors when applicable for routine maintenance repairs

Accurately handling cash, balancing receipts, posting payments and processing bank deposits timely

Going to the post office and bank as necessary

Reconciling petty cash

Will not be reimbursed for mileage for site-to-site visits

Preferred 1+ years in Customer Service/Sales experience

Tech Savvy is a plus

Experience in Cash Handling required

Must be available on weekends

A huge passion for guest service and sales

The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment

The mentality that there are no spare customers, every experience is as valuable as the next

A positive, outgoing personality

An insatiable appetite to learn new things

Strong accountability combined with strong work ethic and enthusiasm for teamwork

Experience working in the retail or service industry preferred

Ability to walk, bend, stand, and stoop frequently

Ability to lift up to 35 lbs. frequently

Ability to push up to 50 lbs. frequently

Ability to lift above head frequently

Ability to work weekends as needed or required

Ability to operate tools and maintenance equipment using manual dexterity of hands and arms

Ability to communicate in written and verbal format frequently

At StorQuest, we believe in the talent of our people. It's our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It's what makes us uniquely StorQuest. Ready to create the extraordinary? Come join us!

Additional Perks for eligible employees:

Medical, Dental and Vision

401(k) with Matching Contributions

Paid Time Off (PTO)

Holiday Perks

Performance-based Bonus

Team-building Events & Activities

Employee Assistance Program

Pet Insurance

The William Warren Properties and StorQuest say NO to drugs

Equal Employment Opportunity

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.