Collections Specialist II

Portfolio Representative IIHelp small businesses stay on track by guiding customers toward successful repayment solutions while building your career in a fast-growing fintech company.Role DetailsLocation: Draper, Utah (On-Site)Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM MTCompensation: $18–22/hour + monthly performance-based bonusAbout ClickleaseClicklease is transforming how small businesses access the equipment they need to grow.About the RoleThe Collector II helps Clicklease maintain portfolio health and support customer success by managing delinquent accounts and negotiating repayment solutions.This role is ideal for someone who is comfortable handling customer conversations, analyzing financial situations, and working toward measurable performance goals.The TeamYou'll join the Collections team, a group focused on balancing customer experience with business outcomes. The team works collaboratively to resolve accounts, improve recovery performance, and maintain compliance standards.What You'll DoHandle inbound and outbound communication with customersNegotiate repayment plans within established guidelinesResolve customer issues and identify root causes of delinquencyMaintain accurate documentation of account activityEnsure compliance with company policies and regulatory standardsWhat You HaveHigh school diploma or equivalent2+ years of customer contact experience1+ year of collections or account resolution experienceExperience using CRM or similar systems in a customer-facing environmentWhat Will Make You Stand OutExperience managing a personal portfolio of accountsAbility to analyze customer financial situations to recommend solutionsWhat Success Looks Like in the First 6 MonthsConsistently meet or exceed performance metrics such as PTP kept and QA scoresEfficiently manage your time and maintain productivity targetsDemonstrate strong compliance and documentation accuracyWhy Join ClickleaseClicklease is transforming how small businesses access the equipment they need to grow. Our technology platform uses data and automation to make equipment financing faster, simpler, and more accessible for business owners across the United States.At Clicklease, you'll work on meaningful problems that directly impact small businesses while collaborating with a team that values ownership, accountability, and continuous improvement.We look for people who take initiative, work collaboratively, and care deeply about delivering great outcomes for customers and partners.In return, you'll have the opportunity to grow your career, contribute to a rapidly scaling fintech platform, and work alongside talented colleagues who are passionate about building great products and services.What We OfferCompetitive salaryMedical, dental, and vision insuranceHealth Savings Account (HSA) and Flexible Spending Account (FSA) options401(k) with company matchEmployer-paid short-term disability (STD), long-term disability (LTD), and life insurancePaid time off and company holidaysPaid maternity leaveProfessional development and learning opportunities**Clicklease only accepts resumes submitted in English**