Loss Draft Associate

Job Description

Job Description

This is a hybrid position in West Seneca, NY

Job Summary

The Loss Draft Associate monitors the claim and repair process for losses suffered by borrowers and accurately documents all activity pertaining to the claim; provides timely processing of claim funds and works with borrowers and various third-party vendors to ensure property is returned to original condition.

Duties and Responsibilities

• Answer inbound phone calls from borrowers regarding an existing or new Loss Draft case.
• Collect and evaluate required documentation in order to monitor repairs of damaged homes and/or property.
• Order property inspections to ensure repairs are being completed correctly and timely.
• Accurately document all activity throughout the process in a working file, department spreadsheet and servicing database.
• Maintain contact with the borrower throughout the repairs to ensure inspections are ordered in a timely manner.
• Demonstrate patience, empathy and professionalism when interacting with borrowers and third-party vendors via phone, email or letters.
• Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established by the company, investors, state and federal regulatory authorities, and local ordinances.
• Respond to consumer calls, written correspondence, and emails in accordance with investor guidelines.
• Share information and make recommendations to improve overall department performance and service levels, customer service initiatives, etc.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and when promised.
• Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to customers’ requests.
• Stay current on changes in industry regulations.
• Maintain appropriate, professional working relationships with clients and other employees.
• Consistently meet established productivity, schedule adherence, and quality standards
• Other related duties as assigned.

Qualifications

High school diploma or GED is required along with one year of mortgage lending and/or insurance experience, or equivalent combination of education and experience; basic math / accounting skills are required; this position may require considerable training to become proficient.

Why Choose Us?

• Competitive Compensation: Base salary commensurate with experience.

• Paid Time Off: 17 PTO days annually, 9 company holidays, and 2 floating holidays.

• Work-Life Balance: Enjoy a casual dress code and a flexible work environment.

• Career Development: Access to professional growth opportunities and tuition assistance.

• Retirement Savings: Company 401(k) match to support your financial future.

If you are a detail-oriented accounting professional who thrives in a fast-paced environment, we encourage you to apply. Please send your cover letter and resume to our Human Resources department.

Equal Opportunity Employer – We encourage qualified veterans and minorities to apply.