Automotive Parts Counter Specialist

Experienced Automotive Parts Counter-person/SpecialistCity Chrysler Dodge Jeep RAM is seeking a qualified Parts Specialist to join our busy parts team in Brookfield, WI.Responsibilities:Create and maintain excellent relationships with customers and service personnel.Assist customers with basic product and dealership information over the phone and in-person.Handle all parts telephone inquiries regarding parts purchaseParts distribution to service techniciansAccept warranty parts and cores for returnReturn all warranty parts to factory via proper marking/tagging procedure as dictated by factoryActively identify related parts needed on repair jobsAdvise customer or Service Consultant of all parts stocking statusWrite purchase orders for parts and sublet work required from outside suppliers and get management approvalProvide necessary information to the Parts Manager for special orders, emergency purchase, and lost salesMaintain parts in correct locations and binsKeep up to date on all training and certificationResponsible for pulling and stocking parts inventoryBe responsible for receiving money and cashing out customersEstablish good communications between associates in parts and other departmentsReport any issues to department managerThis is a full-time daytime position with a Saturday rotation based on staffing.CDK, DealerFX, and Xtime experience is very helpful, with strong computer skills are needed.Requirements:Superior communication and customer service skills.Prior experience in a parts department is highly beneficial.Ability to multitask and work in a fast-paced environment.General business knowledge, experience, and/or training is preferred.Strong record of customer service success is preferred.A professional attitude and attire are essential.